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Manager, Partner Care - GolfNow - Orlando

NBC Sports Group

Location: Orlando, FL
Job Status: Full Time
Posted/Updated: 8/6/2017

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Job Description:

Our Partner Care Manager drives loyalty by assuring the Partner Cares team delivers timely, efficient and high quality Care on GolfNow technology products to over 8,000 Partner golf courses world-wide. As Partner Care Manager, you will lead a team of energetic, service minded specialists in delivering extraordinary Care on every contact and an elite service rarely found in the golfing industry.

Job Duties

• Recruits, hires, trains and coaches a large group of Partner Care Specialists
• Coach Partner Care Specialists in leadership skills; delivering our “why” and committing to the personal development of our next leaders
• Create clear and concise expectations, maintain transparent scoreboards, encourage and coach performance, deliver accountability with honest feedback
• Maintain a high energy, engaging, servant culture, complete with specialist recognition programs
• Create and execute efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely implementation and support
• Maximize utilization of internal and external resources
• Initiate a quality program to certify a high level of care is consistently being delivered, utilizing NPS as the primary driving metric
• Utilize industry expertise to initiate product development, addressing customer needs and improving implementation and support efficiencies
• Well versed in all Partner Care operations as you may have teams focused in areas such as Implementation, Support, Websites, Interfaces, or Inventory

Basic Qualifications

• Bachelor’s degree and customer service experience preferred
• Experience with WordPress, graphic design and HTML preferred

Additional Job Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:35373BR)
• Must be willing to work in Orlando, FL
• Willingness to travel and work overtime, and on weekends with short notice

Desired Characteristics
Desired Qualifications

• Well organized with great attention to detail
• High energy and engaging personality with the ability to convey patience, leadership and calm in stressful situations
• Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology


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