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Partner Care Services Specialist

NBC Sports Group

Location: Orlando, FL
Job Status: Full Time
Posted/Updated: 6/13/2018

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Job Description:

ResponsibilitiesReporting to the Partner Care Services Manager, this position will be responsible for daily operations and systems support for golf course partners. There is also possibility for expansion/specialization through different levels of internal certifications. Who We Are and How We Do It:
  • Partner Service is on the front line of our business, so you will provide top-tier service to all of our course partners
  • Every day you will be speaking with clients from different golf courses all with different questions! Be flexible and learn quickly in your first couple months
  • This is a team environment, meaning the specialist is always curious for more and willing to help their fellow team members
  • Helping both clients and other team members will help you grow in your product knowledge on a daily basis
  • In addition to the team player attitude, the specialist always finds a way to "Yes!" for their course partners
  • With your time on the team, you will also have the opportunity to take on projects that better our Cares department. We encourage new project ideas as well, just bring them up in the weekly meeting roundup!The Partner Care Services Specialist day-to-day responsibilities:
  • Manage all internal request queues (Inventory Updates, Promo Codes, Project Cases, etc.)
  • Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis
  • Participate in outbound sales initiatives and projects as they arise
  • Become an expert in use of GolfNow Central, GolfNow's management software that powers the tee time inventory and information provided on GolfNow.com
  • Consistently hit metrics defined by cases closed, client surveys, and inbound/outbound calls
  • Conduct weekly Quality Assurance for other team members
  • Create email blasts and promo codes
  • Qualifications/RequirementsBasic Qualifications
  • Minimum of 1 year experience (including Internships) in a fast paced corporate environment
  • Proven skills and experience working with Excel and Google Docs
  • Must have experience working in a team oriented environment
  • Schedule will be flexible and will include work in the evening and on weekends and holidays. The hours of operation for the Partner Services team are 7 am to 10 pm ET
  • Additional Job Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: 41730BR)
  • Must be willing to work in Orlando, FL
  • Willingness to travel and work overtime, and on weekends with short notice

    Desired Characteristics

    Desired Qualifications

  • College degree preferred
  • Background in golf industry preferred
  • Sales experience preferred
  • Detail oriented self-starter with outstanding interpersonal skills both verbal and written


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