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Sr Account Manager

NBC Sports Group

Location: International ~ United Kingdom
Job Status: Full-Time
Posted/Updated: 10/8/2019

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Job Description:

Responsibilities

The Senior Account Manager will contribute to the GOLFNOW online tee times distribution focus of the business. Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

The Senior Account Manager will be a key member of the Belfast based Account Management Team that will build and contribute to business success by;

  • Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms.


  • Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and building strategies to help partner golf clubs meet their success criteria.


  • Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.


  • Collaborating with, coaching and developing Account Managers towards effective account management approaches that align with our account management philosophy, market place and customer needs.


  • Being a point of escalation for arising issues, assisting colleagues towards providing a solutions-based approach and a superior customer service level while demonstrating operational excellence.


  • Assist Management as required in task assignment and overview of Account Managers' workflow.


  • Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.


  • Maintaining accurate daily record of all activity using Salesforce.com.


  • Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture in your region, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.


Qualifications/Requirements

It is essential that candidates have:

4+ years' experience in Sales or Account Management within a relevant industry (e.g. e-commerce, technology,)

Demonstrable business acumen including sound decision making, with strong negotiation skills, and the ability to manage complex client relationships.

Experience of analysing, collating and presenting data/ demos to support recommendations and proposals to clients.

Proficiency in the use of sales management technologies including (but not limited to) sales automation, marketing automation, SalesForce or similar CRM.

A results-oriented mindset and a proven record of achieving targets and objectives Willingness to travel, when required, for work related purposes.

Additional Skills and Experience that would be desirable;

Education to degree level in a relevant discipline (e.g. Business/ Marketing/ IT).

Experience of coaching colleagues and assigning tasks to others.

Familiarity of or experience within the UK market relating to Golf.

Salary: Highly competitive with a generous benefits package
Location: Belfast
Closing Date: 5pm Monday 21st October 2019 .





 

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