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Customer Service Rep/Call Center, EZLinks

NBC Sports Group

Location: Chicago, IL
Job Status: Full-Time
Posted/Updated: 5/27/2020

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Job Description:

Responsibilities

As anEZLinksCustomer Service Representative, you will deliver extraordinary service with a personal connection to every single golfer you touch. By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Customer Service Representative to create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.

Job Duties
  • Successfully book golfers tee time requests
  • Ensure golf course calls are answered 24 hours a day, 7 days a week
  • Providing customer service that leads to unparalleled, personalized service by answering questions & general inquiries about our client golf courses
  • Input data into the company computer platform to keep each customer record updated
  • Participate in a quality program to certify that a high level of accuracy and Customer Care are consistently being delivered
  • Deliver our "why" and commit to the growth of our great service


  • Qualifications/Requirements

    Basic Qualifications

  • Strong computer skills
  • Demonstrates strong interpersonal communication skills
  • 6 months previous customer service/call center experience OR any equivalent combination of experience and/or education from which comparable skills, knowledge, and abilities have been achieved
  • Ability to handle and perform in a fast-paced inbound call center environment and highly self-motivated

    Additional Job Requirements
  • Interested candidate must submit a resume and cover letter through www.nbcunicareers.com to be considered
  • Must be willing to work in Chicago, IL
  • Must be willing to commit to a schedule of 25 - 40 hours a week and work an 8-hour shift on either Saturday or Sunday, holidays, and overtime hours, sometimes with short notice
  • Full-time and Part-time positions available
  • Please note shifts require a 6-month commitment before a change request can be made
  • Must be willing to complete 100% of a two-week training class

    Desired Characteristics

    Desired Qualifications
  • Positive attitude and professional manner expected at all times
  • Strong team player
  • High energy and engaging personality with the ability to convey patience, and remain calm in stressful situations




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