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IT Technical Support Analyst

NBC Sports Group

Location: Minneapolis, MN
Job Status: Full-Time
Posted/Updated: 2/16/2021

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Job Description:

Responsibilities

  • Provide hands on day to day support of SportsEngine IT environment with a strong emphasis on customer service and satisfaction
  • Incident and service request management activities using associated tools and processes
  • Onboarding and offboarding and ongoing user provisioning and access management
  • Manage IT inventory and associated data for asset management
  • Client configuration, device management, software deployment, testing, troubleshooting and support
  • Support of VoIP phone solution including configuration, testing, and maintenance.
  • Troubleshooting and support of network including Internet, WAN, WiFi, LAN, and VPN
  • Setup and support facilities related activities including conference rooms/AV equipment, event setup/management, office equipment management, security and access control systems, and printing solutions.
  • Proactive maintenance activities and continuous improvement project execution
  • Documentation of process in alignment with policies and procedures.
  • Other duties as assigned


Qualifications/Requirements

-Bachelor's degree in CS, IT / IS or technical degree in related field
-2+ years of relevant experience working support and/or system administration
-Must be able to lift 25 pounds

Desired Characteristics

Preferably, you will have strong knowledge and working experience with the following:

-Apple / JAMF and Microsoft / SCCM
-Google Suite and Microsoft Office / O365
-ServiceNow / ITIL
-Hosted VoIP phone management
-Network troubleshooting and support

The ideal candidate will be successful with the following:

-Strong analytical and technical problem solving skills, demonstrated ability to troubleshoot and provide creative solutions
-Excellent communication skills including verbal and written and an ability to build collaborative relationships with all levels of the organization
-Ability to think outside the box to find creative solutions and keep current on new technology
-Demonstrated customer service skills
-Demonstrated strong sense of urgency, organizational, time management and prioritization skills
-Independent, self-motivated and curious nature with the ability to work alone, on a team or leading a project
-Ability to provide clear understanding of technical issues to coach the customer through resolution
-Experience in supporting a multi-location environment is preferred
-Experience working in partnership with an enterprise/corporate IT
-Working with and supporting SaaS and Cloud (Amazon AWS) based solutions
-Experience working in a fast-paced, growing and dynamic environment




 

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