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Service Technical Representative

Employer: Sports Equipment
Location: Northeast Region
Posted/Updated: 10-14-2012
Job Status: Full Time

Job Description:

Our company, is a leading distributor of high-end bicycles, apparel, footwear, and accessories, is seeking a dynamic individual to join their Dealer Service Department as a Service Technical Representative.

The ideal candidate will perform the following functions:

Answers bicycle technical inbound telephone calls and emails from customers and bicycle retailers in a professional and timely manner
Provides bicycle technical support to customers and bicycle retailers
Provides bicycle technical support and knowledge to Customer/Dealer Service representatives
Stays current on all bicycle products and components through product resources and attending sales meetings
Enters and maintains accurate data in computer of all orders and technical information/issues
Identify, research, and resolve technical issues
Notify the Web group of updates on technical issues/documents for the website
Projects a professional company image through all lines of communication
Alert our company's Sports Group quality team leaders and product managers of quality issues reported from account managers and retailers.
Recommend process improvements
Assist team leader with on-the-job training for new employees
Minimal domestic travel
Contribute to the success of company and the development of our company's brands, by leading or assisting with other related projects and tasks as assigned.
Follow internal controls and company policies as set by company and job function

The candidate must also possess:

High School diploma or equivalent with 1-2 years experience in a call center or customer service environment.
Must have knowledge of bicycles and bicycle components.
Must have excellent verbal and written communication skills.
Must be computer proficient in Adobe, Microsoft Office (Word, Excel and Outlook) and have the ability to learn customer service software applications.
Must be detail oriented.
The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment. Previous work experience in a bicycle retail store and a passion for cycling are pluses.

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