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Team Member Development Manager - San Antonio

Sports and Fitness


Location: San Antonio, TX
Job Status: Full Time
Posted/Updated: 01-28-2017

Job Description:

Description

The Team Member Development Manager is a leader who is passionate about the hiring, growth and development of fitness professionals. This leader owns all aspects of the onboarding, development and succession of The Life Time Fitness Professional. The T.D.M. will lead and manage a cohort of fitness professionals as they are on-boarded into the Fitness and Nutrition team, as well as, guide their development and succession desires throughout their career within their given location.

Major Duties and Responsibilities
Member Experience


• Conducts fitness professional file audits each month.
• Follow-up client call for quality assurance.
• Conducts shadows of member experience interactions to assure a quality experience.
• Reassigns clientele when a trainer is termed

Financial & Budgetary

• Plans and manages the execution of hitting the old business portion of each club’s monthly goal
• Plans and manages the execution of hitting resign expectations each month
• Maintain a personal book of business each week

Managerial & Supervisory

• Acts as the Manager On Duty during designated time blocks
• Completes a thorough business review each month
• Attend weekly business and education meetings
• Attend weekly leadership meeting
• Attend National Leadership Calls
• Run weekly Cohort meetings
• Conducts all practical interviews
• Own and run weekly education meetings
• Onboard all new trainers within their first 6 months of hire
• Own the levels and education system within your location

Responsibilities of All Positions

• Supports and articulate Life Time Fitness mission statement
• Maintains Healthy Way of Life
• Adheres to company policies and procedures
• Ensures cleanliness of the club using all 5 senses:
• Sight to ensure club is neat and orderly
• Sound to ensure music/ sound levels are appropriate
• Touch to ensure floors, countertops, etc are clean and dry
• Taste to ensure food & beverages in the café are up-to-standards
• Smell to ensure the club is fresh and odor free

Customer Service:

• Demonstrates positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers

Safety:

Safety responsibilities include:


• Complies with all company safety rules
• Uses all required safety devices and personal protection equipment
• Reports accidents and injuries to supervisor as soon as possible
• Notifies department head of any unsafe acts or conditions as soon as possible
• Participates in safety training and safety inspections
• Suggests methods of preventing hazards to safety committee

Qualifications

Education:

• High School diploma or GED
• Four-year degree in kinesiology, sports medicine, or other related field (Or combination of education and experience)

Experience:

• 1+ years as a Life Time Training Personal Training Assistant Department Head is preferred.
• Two- three years sales experience
• One-year supervisory experience
• One- year managerial experience
• Two-years program design experience
• Three-years personal training experience

Licenses & Certifications:

• Certified Personal Trainer (accredited certifications only)
o American Council on Exercise (ACE)
o National Academy of Sports Medicine CPT (NASM) required
• Additional certification
o National Strength and Conditions Association (NSCA)
o American College of Sports Medicine (ACSM)
o National Academy of Sports Medicine CES (NASM)
• CPR/AED certification

Knowledge, Skills, Abilities and Other Characteristics

• Excellent communication, listening and interpersonal skills
• Ability to build relationships with members
• Excellent customer service skills; energetic, enthusiastic and motivational
• Ability to handle and resolve customer conflicts in a professional, tactful manner
• Extensive knowledge of fitness, cardiovascular training, nutrition, program design, and exercise techniques
• Demonstrate exercises and adjust machine weights, free weights and cardiovascular equipment
• Strong leadership skills
• Outstanding promotional skills
• Excellent physical fitness, professional manner and discretion
• Awareness of potential injuries and ability to handle emergencies
• Excellent time management and organizational skills
• Ability to multi-task and learn quickly
• Ability to operate a computer and office software, Microsoft Word and Excel

Language Ability:

Language Ability- Intermediate- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, clients, and other employees of the organization in English.

Math Ability:

Mathematical Skills- Intermediate- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of basic algebra and geometry.

Reasoning Ability:

Reasoning Ability- Intermediate Skills- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Technical Skills:

To perform this job successfully, an individual must have knowledge of Microsoft Word, Excel, Power Point, Microsoft Outlook.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires agility and the ability to perform an aerobic activity for the duration of a class. Bending and moving is done frequently. Physical activity will include standing, walking, reaching with hands and arms, climbing or balancing and talking or hearing more than 2/3 of the time sitting and stooping, kneeling, crouching or crawling. Lifting requirements are 50 pounds and occasionally up to 100. The vision requirements are close, distant, color peripheral, depth and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an athletic club environment and exercise studio. The noise level is usually moderate to high.

 

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