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Vice President, Membership & Programs - Madison

Sports and Fitness


Location: Madison, NJ
Job Status: Full Time
Posted/Updated: 04-11-2017

Job Description:

In efforts to advance the Y cause, the incumbent assures top quality service to members and program participants across all areas of the Madison Area YMCA’s Family Center. He/she also coordinates the advancement of seamless service across the Family Center, the Y’s F.M. Kirby Children’s Center, and Project Community Pride. As such the incumbent assures the successful operation of the membership and program departments, effectively supervising and developing staff, advancing collaboration opportunities, managing budgets and achieving community benefit and financial results. As a senior executive, the incumbent coordinates across departments to optimize community outreach and member engagement. This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

Qualifications

• Bachelor's degree in human services, business, social services or equivalent; Master’s
• degree preferred.
• Eight or more years of professional, management experience in the YMCA or another large nonprofit preferred.
• Knowledge and experience in all aspects of wellness and youth programming operations, including staff supervision and development, membership practices, program development and implementation, volunteerism, facility and property management and financial practices.
• Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff, and demonstrated values-driven leadership skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
• YMCA Organizational Leader certification preferred.

Essential Functions

• Supervises the Membership and Program directors, and their more than 250 collective staff members, to assure sound operations across the Family Center and its programs. Provides leadership and direction by coaching, developing and monitoring the performance of directors to assure optimal service to all Family Center members and program participants.
• Demonstrates his/her personal commitment to community benefit through leadership participation in the Annual Campaign and ongoing philanthropic initiatives in service to the community. Working with the rest of the senior management team, the incumbent actively and directly engages staff in understanding, embracing and working to advance the Y’s cause.
• Models relationship- and team-building leadership skills in all interactions with staff, volunteers, members, and the community, including the Board of Directors and Board committees.
• Applying external marketplace and internal data, identifies and develops strategies for membership engagement, growth and retention, as well as innovative designs and approaches for programs that meet changing needs of the communities we serve.
• Manages annual operating budgets for membership and programs and monitors monthly financial performance to assure that revenue targets are met and expenses are controlled.
• Ensures the strategic operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies and collaborations, working through staff to optimize the application of their talents and skills to advance the Y cause.
• With the rest of the Y management team, work to identify, engage and cultivate relationships, including those leading to potential partnerships, collaborations or acquisitions.
• Identifies new expansion programs, including with prospective partners, to accomplish YMCA goals, and works with staff groups to develop and implement them. Fosters a climate of innovation to develop member-focused programs and leads membership and program staff in the planning, development and implementation of new initiatives and activities.
• Provides regular performance reports to the Leadership Team, Board of Directors and Board committees.
• Provides staff leadership to assigned committees of the Board of Directors.
• Implements and oversees a program evaluation system to ensure consistency with the Y’s cause and standards, and manages regular membership satisfaction feedback processes, applying feedback to advance continuous service improvement.
• Performs other duties as assigned.

The effectiveness of this position will be measured by:

• A steady growth in membership and continued improvement in retention, as well as measurable growth across existing programs and introduction of new programs.
• Positive member and program participant relationships and service, as demonstrated by positive member feedback on various feedback tools including the SEER Survey or similar tool.
• Continued growth the Annual Campaign and other philanthropic goals shared across the organization.
• Meeting revenue growth and expense management goals across membership and program areas to assure long-term sustainability.
• Positive membership and program staff satisfaction as measured in various feedback tools.
We offer a competitive salary, 8% retirement match, comprehensive benefits package and the opportunity to join a team that does meaningful work in an excellent, dynamic, supportive environment.


 

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