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Ticket Box Office Representative

Pro Sports


Location: Miami Gardens, FL
Job Status: Part Time
Posted/Updated: 04-17-2017

Job Description:

Summary

This part-time position is dedicated to the efficient servicing of all guests to the stadium Ticket Box Offices as well as ticket resolution areas within the stadium during all Miami Dolphins home games and all ticketed events. Positions are paid on an hourly basis. This role requires shifts on weekends, evenings and holidays.

Essential Duties and Responsibilities

Responsible for locating fan will call orders and selling available game/event day tickets.
Provide excellent front line customer service.
Understand and adhere to Miami Dolphins employee policy and procedures.
Help with inquiries from all fans and ticket holders.

Requirements

Minimum Education and Experience


High school diploma or GED.
Computerized ticketing experience preferred, specifically Ticketmaster operating systems.
Past experience in customer service and ticket sales preferred.

Knowledge, Skills, and Abilities necessary to perform essential functions

Must be available to work a variety of shifts including days, evenings, weekends, and holidays.
Ability to work as a team player.
Strong computer skills and knowledge of Ticketmaster Host and/or Archtics preferred.
Cash handling experience.
Ability to communicate effectively with focus of delivering exceptional customer service.
Ability to perform in a fast-paced environment.
Problem solving skills.
Punctuality and reliability.
Bilingual in English & Spanish is preferred.

Physical/Environmental Requirements

Game Day: Job requires employee to function in an at times fast-paced, high-volume environment. Employees may be required to stand for periods of time. May be required to walk long distances and climb up/down minimal stairs

 

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