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Customer Service Specialist

Pro Sports


Location: El Segundo, CA
Job Status: Full Time
Posted/Updated: 04-18-2017

Job Description:

JOB DESCRIPTION: The Los Angeles Lakers are looking for an experienced and enthusiastic Customer Service Specialist. Our Customer Service Specialists are responsible for creating relationships with our members through phone calls and personal contact, providing world class customer service and assisting in the development of customized communications, events, programs and benefits for our members. The work will include normal business hours in addition to working games and special events, including work on weekends and holidays.

JOB RESPONSIBILITIES:

Anticipate, respond to and resolve all member complaints, requests and inquiries; handle difficult fans and situations in a calm and professional manner.
Answering phones providing courteous, prompt and efficient service.
Building and maintaining relationships with assigned members.
Handling all questions and concerns.
Processing payments for Lakers tickets members.
Assist with mailings, promotions and events for Lakers ticket members.
Assist with packaging, shipping and tracking of ticket packages.
Promoting group ticket sales.
Planning and executing season ticket member events to drive loyalty.
Game day duties include, assisting the box office, customer service booth, in seat visits with ticket members and helping with season ticket member promotions.

JOB REQUIREMENTS:

Minimum of two years customer service experience is required.
Knowledge of Ticketmaster Archtics and CRM system preferred.
Overtime is mandatory. Must be available to work evenings, weekends and holidays.
Excellent communication and time management skills are required and must be able to handle and remain calm in high pressure situations.
Ability to handle multiple projects.
Bachelor's degree required.
Online applications only.

 

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