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Luxury Suite Service Associate

Pro Sports


Location: Tampa, FL
Job Status: Full Time
Posted/Updated: 04-18-2017

Job Description:

This position reports to the Senior Luxury Suite Service Manager.

Job Summary and General Description

The Tampa Bay Buccaneers Guest & Member Relations Team has ranked #1 in the NFL, 4 out of the last 5 years. We are looking for a dedicated and passionate individual who will make a positive impact and assist in retaining this high level of customer service for our fans.

The Luxury Suite Service Associate’s main focus is to provide world-class customer service, through relationship based selling skills, in order to increase suite owner's loyalty, customer satisfaction and retention rates. The Associate will develop excellent relationships with accounts and deliver customized communications, events, programs and benefits to the Buccaneers most important fans.

Core Functions:

•Successfully meet retention goals by proactively offering benefits, fostering Member loyalty, and creating lifelong memories
•Assist with planning and coordination of Luxury Suite special events
•Build relationships with Luxury Suite Members
•Assist with new Luxury Suite Member welcome process
•Execute all forms of member engagement including, but not limited to past due accounts, survey responses, event invitations and renewal likelihood
•Manage daily inbound and outbound calls, e-mails, and in-person meetings in a fast and accurate manner
•Correspond and resolve appropriately any customer issues
•Perform customer service based duties for all Luxury Suite events at Raymond James Stadium including, but not limited to, Buccaneers & USF home football games, Outback Bowl, and Monster Jam
•Work with Catering Company to review summary of orders on a per event basis
•Coordinate the ticket fulfillment process for Buccaneers and other event tickets
•Perform walk throughs at Raymond James Stadium to assess needs on the Suite Levels between events
•Compile and distribute event manifests to our partners at Raymond James Stadium
•Other duties/assignments as directed by the Sr. Manager of Luxury Suites

Skills & Abilities

•A passion for building relationships with people and natural customer service instincts
•A positive and resilient team centric attitude with a professional demeanor
•Strong critical thinking, problem-solving, and conflict resolution skills
•Excellent written and verbal communication skills
•The ability to work long and flexible hours including evenings, weekends and holidays
•The ability to work independently and demonstrate innovation and initiative
•A strong work ethic and the ability to thrive in a deadline driven environment

Experience & Education

•A Bachelor's Degree or commensurate work experience
•Three to five years of customer service and/or retention experience

Technical Knowledge

•Proficiency in MS Office programs (Word, Excel, and Outlook)
•Experience using Archtics ticketing system and Salesforce CRM preferred

Work Environment

The Company is a professional, fast paced, creative business environment. Other environmental conditions:
•Extended evening, weekend work hours sometimes required. Required to work all home and some away games. May have to work occasional holidays.
•Stressful and demanding work environment in executing work on short deadlines.
•Computer and desk work a significant part of daily activities.
•Sitting, standing, working with hands for extended period s of time.
•Rarely is lifting more than 20 pounds required
•Job duties require employee to drive personal vehicle at times

How to Apply

All applicants must submit a complete application including resume and cover letter via Teamwork Online. Due to the high volume of applications expected for this role, we ask that all communications in regard to the positions be conducted via Teamwork. Please ensure that your initial submission is complete. Incomplete submissions may not be considered.

 

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