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Command Center Representative

Pro Sports


Location: Jacksonville, FL
Job Status: Full Time
Posted/Updated: 04-18-2017

Job Description:

POSITION SUMMARY

The Command Center Representative position is part of the fast-paced and exciting game day operations team within the Fan & Member Experience Department of the Jacksonville Jaguars. The Command Center Representative will report to the Senior Manager of Fan Experience.

POSITION DESCRIPTION

•Answer incoming radio and phone calls for Jaguars event staff


•Maintain radio/cellular communication with team members concerning game day issues to be resolved


•Serve as liaison between the Jaguars and stadium partner companies in the event of a stadium issue/concern


•Computer entry of all radio and phone calls into game day incident log


•Pre-game, perform checks with each radio channel to ensure gates are cleared to be opened


•Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping, and maintenance


•Become familiar and stay up to date with stadium locations, sponsor names, check-in locations


•Have a professional and pleasant phone/radio manner with a professional manner and properly and calmly respond to problem reporters


•Requires ability to multi-task and prioritize


•Able to remain calm and speak clearly in stressful situations


•Complete a post-event report, identifying any continual issues and follow-up items


•Perform individual duties as assigned


•Typing skills and basic computer skills required

SCHEDULE

•Available for two to three trainings during the summer


•Available for all of the Jaguars home games played at EverBank Field, including preseason and any postseason games


 

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