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General Manager - Palm Desert

Sports and Fitness

Location: Palm Desert, CA
Job Status: Full Time
Posted/Updated: 05-10-2017

Job Description:

Achieves American Golf objectives by maintaining membership, generating revenue, managing budget, staff and facilities

Essential Duties And Responsibilities:

• Maintains and grows membership and/or customer base by promptly handling member and guest concerns and issues.
• Ensures open communication and high visibility to members and guests by conducting daily walk-through of club
• Generates revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
• Manages budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing A/P batches to verify available discounts and examine invoices; reviewing A/R report and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis
• Manages staff by training, directing, supervising, evaluating and implementing corrective action when required
• Conducts weekly department head and bi-monthly co-worker meetings
• Acts as a role model for all employees by demonstrating behavior and work ethic expected of all AGC employees and implementing all HR Administrative duties
• Manages facilities by working closely with Superintendent, F&B Director and all other department heads to ensure compliance with AGC standards
• Models and reinforces “ACE Service Absolutes”, by acknowledging, greeting and thanking all members and guests

Additional Responsibilities:

• Following safety guidelines, conducts regular safety meetings, monitors cash handling procedures and thoroughly investigates all security concerns
• Implements and supports all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Minimum Qualifications And Skill Requirements:

• 4-year College Degree preferred (emphasis in business management or hospitality management preferred, advanced degree preferred)
• Minimum of 5 years management experience required; golf/hospitality/service industry experience preferred
• Proven ability managing P&Ls and developing and managing budgets
• Solid understanding of accounting/finance in a business environment
• Proficient in computer software including Microsoft Word, Excel, PowerPoint and Microsoft Outlook
• Solid time management, organization and prioritization skills
• Excellent communication skills, leadership skills, the ability to develop employees and foster a team environment
• Valid driver’s license required

Job Benefits:

• Paid Vacation and Holidays
• Merchandise Discounts
• Meal and Beverage Discounts
• Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
• Golf and Tennis Privileges
• 401(k) Savings Plan


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