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Assistant General Manager - Mission Viejo

Sports and Fitness

Location: Mission Viejo, CA
Job Status: Full Time
Posted/Updated: 05-11-2017

Job Description:

Assists General Manager in achieving American Golf objectives by maintaining membership, generating revenue, managing budget, staff and facilities

Essential Duties And Responsibilities:

• Provides assistance to GM in all facets of daily operation, acting as manager on duty in the absence of the General Manager
• Checks members or guests in
• Maintains and expands membership and/or customer base by assisting in the prompt handling member and guest concerns and issues;
• Fosters open communication with members and guests by remaining highly visible.
• Generates revenue by providing assistance to General Manager in managing the reservation system and procedures; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; and expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies
• Uses the Point of Sale (POS) system, for processing purchases and credit card transactions
• Answers the telephone, and manages the reservation system
• Utilizes tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
• Assists GM in budget and expense management by utilizing labor scheduling tools to follow demand patterns; reviewing A/P, A/R and general ledger and making daily, weekly or monthly financial reports as requested; monitor inventory levels for merchandise, food and beverage.
• Assists GM in managing staff by conducting staff meetings; acting as a role model for all employees by demonstrating behavior and work ethic expected; and ensures standards by implementing all human resource policies and procedures
• Manages facilities by working closely with Superintendent, F&B Director and all other department heads

Additional Responsibilities:

• Follows safety guidelines, conducting regular safety meetings, monitoring cash handling procedures and thoroughly investigating all security concerns
• Implements and supports all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Minimum Qualifications And Skill Requirements:

• 4-year college degree or equivalent experience required
• 1-2 years management experience, preferably in the golf/hospitality/service industry
• Proficient in computer software including Microsoft Word, Excel, PowerPoint and ACT!
• Familiarity with managing a timekeeping system, preferably KRONOS
• Solid time management, organization and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast paced environment
• Valid driver’s license required

Job Benefits:

• Paid Vacation and Holidays
• Merchandise Discounts
• Meal and Beverage Discounts
• Health Care and Welfare Benefits such as Life Insurance, Medical Plans, Dental Plans, Flexible Spending Accounts, Employee Assistance Plans
• Golf and Tennis Privileges
• 401(k) Savings Plan


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