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Intern, Fan Relations

Pro Sports


Location: Saint Paul, MN
Job Status: Internship
Posted/Updated: 05-15-2017

Job Description:

The Minnesota Wild Fan Relations team is committed to building meaningful lasting relationships and delivering all Minnesota Wild fans and Season Ticket Holders exceptional customer service. We embrace a fun and fast-paced culture that encourages open communication and team building. The role includes working the majority of games, providing you the opportunity to represent the Wild and maintain relationships with our fans.

Who are we looking for?

We are looking for an enthusiastic individual that has a passion for delivering a high level of service to our clients both internally and externally. Working with a close-knit team, you will be part of a group that is motivated, creative, results-oriented and committed to building lasting relationships. You will have prior experience in delivering superior customer excellence and have the drive to go the extra mile for our fans and Season Ticket Holders. You will thrive planning and executing events and have meticulous attention to detail. Lastly, you will be reliable, flexible and passionate with a willingness to work collaboratively within a team environment.

Desired start date: June 19, 2017

Position Summary/Description

The Fan Relations Intern assists with the development and day-to-day execution of department initiatives, which include Season Ticket Holder and sales events. Duties include providing the department support with game day preparation, maintaining relationships with guests and support related department initiatives.

Responsibilities/Essential Functions

-Provide daily sales & service team support, including order processing
-Assist with the set up and preparation of guest service locations within the arena on game days
-Provide exceptional customer service and assist guests with requests during games while staffing Guest Services and Wild Rewards locations
-Assist in the planning and execution of Season Ticket Holder events and sales initiatives
-Ability to multitask and manage various projects and requests
-Other tasks or duties as assigned


Position Requirements

Formal Education

-Recent college graduate or college student in senior year, or current graduate student with the ability to work 40 hours a week
-Customer service or sports industry experience preferred along with a degree major in areas of sports management, sales, marketing, communications and/or business management

Knowledge & Experience

-Attention to detail with excellent written and verbal communication skills
-Proficient computer skills with ability to use Microsoft Word, Excel, and PowerPoint

Personal Attributes

-Excellent time management and organizational skills with ability to successfully prioritize and multi-task
-Ability to work collaboratively within team environments with a focus on quality fan and guest experience
-Possess a strong work ethic and high level of integrity
-Demonstrates a positive attitude
-Coachable, open to learning and accepting feedback

Work Conditions

-Ability to work flexible hours including evenings, weekends and/or holidays
-Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc.
-Ability to lift at least 40 pounds

 

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