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Account Operations Specialist (Maternity Cover)

Sports Equipment

Location: International
Job Status: Full Time
Posted/Updated: 05-17-2017

Job Description:

The Account Operations Specialist (AOS) role is responsible for supporting in-season orderbook & returns execution for Account/s to enable sustainable and profitable growth for Nike.

In partnership with stakeholders across the integrated account team and with the Account/s, this role is responsible to contribute to achieve the shipping targets thru effective inventory management and delivering superior customer service for success at Retail.
•OE/OBR – ensure orders flow onto the system, clearing idoctor, maximising DRS, adjusting size multiples, splitting overloads, providing OBR reports, making order changes during OBR
•Orderbook management – hosting weekly calls with relevant AEs to discuss and manage: holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates etc
•Shipping – provide available orders reports to the account, receive and process IDP booking requests, work with distribution planners, DRS team, allocation support, carrier (CEVA), monitor delivery performance and solve problems including rebooking
•Contribute to daily/weekly operational performance – work against performance targets, give updates during reviews, and follow-thru on actions assigned
•Deliver against key supply chain metrics regarding inventory, order book flow, and coverage
•Proactively flag product delays and order book gaps and take actions to improve ETAs e.g. thru Air Freight
•Manage (category) product launches with category coordinator and monitor product delivery dates
•Deliver superior Customer Service to the Account through quick response time to complaints and ad-hoc requests
•Represent operations within (Category) Integrated Account Team to ensure healthy marketplace, effective mechanics of inventory management, and mutual profitable growth
•Provide input into shipping goal setting process and track weekly progress for Account (category)
•Actively participate in Account COPS team – including providing executional input into team meetings and suggestions for improvements
•Partner up with integrated account team incl. Sales and Planning to collaborate on in-season execution
•Develop and maintain relationships with your key contacts at the Account’s planning and ops teams and other external parties (carriers, customer warehouses, etc)
•Participate in the Europe Account Operations Specialist community and build network with peers
•Seek opportunities to build effective relationships within x-functional network of peers in EHQ and ELC

•Min Bachelor degree in Business/Supply Chain Management and/or Supply Chain or apprenticeship with multi-years’ experience in relevant field
•Understanding of customer service values and behavior
•Customer Service mindset with focus on delivering superior Customer Service & driving for results
•Computer skills: MS Word, Windows, Excel, Power Point
•SAP knowledge preferable
•Good analytical and problem-solving skills
•Willingness to assume ownership with ability to structure & prioritize work independently
•Strong written and verbal communication skills; effectively communicates with all levels of the integrated account team
•Strong understanding of processes and information systems
•Good interpersonal skills / team player; able to engage with the integrated account team and account contacts on an operational/tactical level


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