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Membership Director - Phoenix

Sports and Fitness

Location: Phoenix, AZ
Job Status: Full Time
Posted/Updated: 06-19-2017

Job Description:

With the assistance of the Executive Director, develops, organizes and implements high quality, member-focused membership services by assisting in leading the Membership Department of a branch and in some branches the Fitness functions that may include: Fitness Staff, Welcome Center Representative, Member Service Representative Membership Supervisors, Amazing Kids Attendants, Youth Attendants, and member service staff.


Minimum age of 21.
Minimum of two years in membership services, marketing, sales, and/or customer services.
Working knowledge of computers and office machines.
Ability to communicate effectively in person, on telephone, and through email.
Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
Ability to learn and retain information related to programs, services, and membership options.
Ability to handle conflict management in a positive manner.
Ability to coordinate and plan events and activities.
Ability to lead staff team.

Essential Functions

Works with Branch Director in developing operational objectives and strategic direction for membership growth and retention.
With the assistance of the Executive Director, helps to develop and monitor the branch membership budget to ensure fiscal objectives; assists in fund raising branch efforts.
Guides membership sales per established promotion guidelines, high quality member-focused environment, and works with the branch membership team to develop retention strategies
Monitors services to ensure that they meet the needs of the members, community partners, and association standards.
Develops and maintains collaborative relationships with other community organizations.
Provides effective communication to staff, members, prospective members, and community partners
Responds to all members, community inquiries, and concerns in timely and positive manner.
Maintains full coverage/operations at the Welcome Center and Member Service areas; including but not limited to Sales, Engagement, Connections, and other services areas as outlined Organizational/Branch Chart (e.g. Amazing Kids, Wellness Floor)
Assists with the recruitment, trainings, scheduling and leads personnel and volunteers as needed.
Provides input regarding staff performance and makes recommendations regarding development and promotion of staff to the Executive Director.
Ensures records of staff certifications are current and complete; provide training as needed.
Conducts regular staff meetings and staff training
Provides leadership to the overall branch operations
Complies with all Membership Cabinet responsibilities.


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