Night Auditor at Palmilla Beach and Golf Resort

About This Job

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service. This position works overnights and must be available on the weekends.

Compensation

• $16 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Greet and register guests
• Assign rooms and issue room keys
• Check out departing guests efficiently and politely and explain charges if necessary
• Handle cash transactions and post guest room charges
• Answer all incoming telephone calls and take messages as needed
• Confirm room reservations
• Print and distribute all necessary reports to various departments
• Handle nightly closing and balancing of all shift reports and daily posting transactions
• Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
• Prepare next day's arrivals
• Prepare and distribute Daily Summary Report
• Effectively and professionally address guest issues and complaints.
• Perform other duties as assigned.

Skills + Qualifications

• Must be detail oriented and able to work independently
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Must be able to solve problems with a minimum of supervision
• Ability to stay alert and productive during overnight shifts

Workplace Environment + Physical Requirements

• Availability to work Sunday through Saturday, early mornings and evenings as needed
• Ability to use hands to finger, handle or feel, and reach with hands and arms
• Ability to stand, sit, and walk for an extended period of time
• Reach overhead and below the waist
• Regularly push, pull, and lift up to 25 pounds
• Occasionally lift or move up to 50 pounds
• Bend, stoop, squat, kneel, and twist

Benefits + Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings