DME Coordinator / Specialist

SUMMARY / OBJECTIVE

The DME Coordinator plays a crucial role in our clinical offices and urgent care centers, ensuring that patients receive outstanding care and education in the fitting and use of their ordered durable medical equipment. This position involves constant interaction with patients and clinical staff.

ESSENTIAL FUNCTIONS

Responsible for performing daily measurements and DME fittings following order placement by the clinic

Collaborate with clinical providers and staff to educate patients on the proper use and fit of dispensed DME

Will be aware of the and responsible for dispensing and documenting DME in a manner that is compliant with all Medicare regulations

Liaison between patient, physician, or other clinical staff

Manage DME inventory at assigned clinical locations and perform daily duties within the DME program

Educate patients on the financial responsibility associated with their dispensed DME and collaborate with patient financial counselors to facilitate payment arrangements when necessary

Work closely with the prior authorization specialists and billing department to ensure accurate and timely billing and preauthorization requests

Communicate effectively with other DME Coordinators and Inventory Specialists to ensure excellent patient care and inventory management

Assist in training clinical staff and new hires in the proper use and fitting of DME including DME inventory management system

Take ownership of assigned locations and support the overall mission of the organization

Assist with communication with providers regarding changes to DME policies and procedures

Completes special projects and other duties as assigned

COMPETENCIES

Knowledge of a large range of orthopedic ailments

Assessment and evaluation skills

HIPAA compliance

SUPERVISORY RESPONSIBILITY

N/A

WORK ENVIORNMENT

Work is performed in a clinical environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive. It is possible work may involve interaction with injured or sick patients.

TRAVEL

No travel outside of Lakeshore Bone and Joint Institute facilities is required for this position

QUALIFICATIONS

Must be at least 18 years of age

Must have reliable transportation

Proficiency in Microsoft Word, Excel, and Outlook

Digital literacy

PREFERRED EXPERIENCE REQUIREMENTS

General DME/Orthopedic experience

Minimum of 1 year experience in athletic clinic, physical therapy or DME Coordination; Orthopedic clinic experience preferred

MINIMUM EDUCATION REQUIREMENTS

High School Diploma or the equivalent

PREFERRED EDUCATION REQUIREMENTS

BA, BS, or Associate degree
Certification as an Athletic Trainer, Orthotic Fitter, or Orthopedic Tech

REQUIRED
SKILLS

Excellent customer service/patient care skills

Exceptional organization and communication skills

Ability to analyze situations and develop solutions, strong emotional intelligence when working with patients and the public

Knowledge of basic anatomy and medical terminology

Ability to multitask in a fast-paced environment

Ability to contribute and work well with a team

Ability to take on, organize and complete assigned department projects when requested by supervisor

Ethical reasoning and decision-making

Strong attention to detail

Time management, prioritization, and sense of urgency

Excellent verbal and written communication skills

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts. Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 lbs. While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

*All employees have a responsibility to comply with our organization's policies, procedures, and code of conduct.