Front Office Supervisor

This job was posted by : For moreinformation, please see: Us**\At Pyramid Global Hospitality, people come first. As a company thatvalues its employees, Pyramid Global Hospitality is dedicated tocreating a supportive and inclusive work environment that fostersdiversity, growth, development, and wellbeing. Our commitment to aPeople First culture is reflected in our approach to employeedevelopment, employee benefits and our dedication to building meaningfulrelationships. Pyramid Global Hospitality offers a range of employmentbenefits, including comprehensive health insurance, retirement plans,and paid time off, as well as unique perks such as on-site wellnessprograms, local discounts, and employee rates on hotel stays. Inaddition, Pyramid Global Hospitality is committed to providing ongoingtraining and development opportunities to help our people build theskills and knowledge they need to advance their careers. Whether you arejust starting out in the hospitality industry or are a seasonedprofessional, Pyramid Global Hospitality offers a supportive andcollaborative work environment that encourages growth and fosterssuccess, in over 230 properties worldwide. Join their team andexperience the benefits of working for a company that values itsemployees and is committed to creating exceptional guest experiences.Check out this video for more information on our great company!\**Location Description**\Escape to The Equinox in Vermont and experience the best of all seasons.From exhilarating outdoor adventures to serene moments of relaxation,our resort offers a range of activities for every time of year. Discoverthe joys of summer, embrace the beauty of winter, and immerse yourselfin a world of four-season fun at The Equinox.\**Overview**We are looking for a highly motivated individual to join our Front Deskteam as Front Desk Supervisor. The successful candidate has a provenrecord of being a team player, is open to learning and leading byexample, responds in a professional and courteous manner to guests andteam, as well as being there to support the team both personallyandprofessionally.\\If you have experience in customer service, enjoy engaging with peoplefrom all over the world and making meaningful connections, as well astaking steps to WOW people, we want you! This is a tremendousopportunity for a driven person to grow a career in hospitality with aworld-class property.**Your Role:**- Help guests discover their Wanderlust experience- Provide exceptional customer service by being engaging and taking sincere interest- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established- Help to resolve problems and WOW guests through recovery when things arent quite right- Supervise daily shift process ensuring all team members adhere to standard operating procedures- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation- Maintain the Sundries shop, keeping up with inventory and ordering as necessary- Training all new Front Desk Agents to provide exceptional customer service- Promote and sell special hotel programs- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information- Be knowledgeable of all emergency procedures and policies- Maintain house bank- Communicate all pertinent information to manager on duty- Follow set procedures on posting, cha ges, cashing checks, safe deposits, and refunds- Assist other departments as needed**Qualifications**- Must be available to work a flexible schedule to include nights, weekends and holidays- High school diploma or equivalent- Previous hotel or resort Supervisory experience preferred- A strong desire to make an impact on other people- An outgoing and engaging personality- Computer skills- Excellent verbal and written communication skills- Ability to work in a fast-paced setting- Ability to stand for the duration of the shift**Apply online at: