I had this idea, which was completely unfair. Our Director of Customer Service Randy Just is a fascinating guy, giving, lovable, and still attends EDM concerts in his mid-40's.
Everyday he handles questions from our members, talks to professors in sports management programs and leads our sales team. When you call our help line, he answers.
Not some call center overseas, my man Randy picks up the phone. When people call, he spends time with them. He doesn't just hurry them off the phone and try to get on to the next thing on his to-do list.
He informs, because he cares.
On this call we talk about:
So much fun on this call, Randy didn't know I was calling...but he figured out i was recording about 8 minutes in.
Give it a listen!