Clubhouse Manager

Under general supervision, this position manages golf course and clubhouse operations at assigned golf course(s). Work includes general management of clubhouse and golf course business in accordance with the policies and procedures of Shawnee County. This position is to assist with, but not limited to, the day-to-day operations of the golf shop and services department. Administers the day-to-day golf shop duties, such as opening and closing, answering calls, and making golf reservations. Responsible for ensuring customers are provided excellent service, while collecting fees and payments for merchandise and food and beverage purchases. Ensures the stocking and cleanliness of the Pro Shop and Snack Bar areas. This position works independently within established policies, guidelines and regulations. This position is responsible for hiring, training, and scheduling intermittent staff. Performs other duties as required. This position is supervised by the Golf Operations General Manager.

If no Bachelors degree:

• Three (3) years’ experience in golf course clubhouse operations. An equivalent combination of education, experience and training may be considered.

Knowledge of:

• Human resource management including hiring practices, disciplinary procedures, terminations, etc.
• Supervisory responsibilities and effective leadership skills
• Knowledge of the fundamentals, techniques, rules and regulations involved in the skills required for participation in the game of golf.
• Considerable knowledge of the objectives and methods used in planning, organizing, promoting and operating golf leagues, tournaments and open play.
• Considerable knowledge of golf course business operations and golfing equipment.
• Some knowledge of golf course maintenance.

35% Daily Operations. Responsible for managing golf service and operations of assigned course(s), and oversees the reservation system, starting times, and monitoring of play. Coordinates and maintains the clubhouse in a presentable fashion. Studies golf trends within the industry. Provides technical assistance to the public on the game of golf, including organizing leagues, scoring golf tournaments, and recommending appropriate equipment and golf rules. Responsible for preparing, ordering, and maintaining appropriate food and beverage inventory levels.

25% Supervision of Staff. Supervises golf course staff with respect to accountability for performance and behavior including approval of absences to conform with personnel needs, discipline of employees, staff development and training, completion of performance evaluations and other personnel related functions. Participates in the hiring and promotional process. Instructs staff on proper completion of tasks. Inspects and reviews work of staff to maintain course operations. Establishes work schedules and assigns work. Checks work procedures and products.

25% Customer Service. Performs customer service skills such as: answering to public comments and concerns, contacts vendors, and attends meetings. Plans and implements public relations activities, including golfer development programs.

15% Budgeting. Works with the Golf Operations General Manager to prepare and monitor budget for the assigned golf course. Oversees purchases and expenses. Ensures that performance measures, standards and cost recovery goals are met. Prepares reports as needed.