Customer Service - Full-Time

Turn your passion for the outdoors, sports, or fashion into a world-class career.

At SCHEELS, we don't just sell gear-we live it. As a leader in the sporting goods industry, we are driven to create the best experience in the USA for our customers. We empower our associates to become true experts through extensive product training, mentorship, and professional development. If you "walk the walk" and love helping others find their next favorite hobby, you belong at SCHEELS.

We are looking for a Customer Service Specialist to be the heartbeat of our front-end operations. This isn't just about processing transactions; it's about delivering the "world-class" experience our customers expect, from a warm welcome to a genuine "thank you." As a key player on our team, you'll balance precision at the register with the leadership skills needed to tackle special projects. If you have a sharp eye for detail, a passion for helping people, and the drive to contribute to a winning team, we want to meet you!

What You'll Do

• Own the Front Line: Deliver world-class service by greeting every guest, resolving requests with expert product knowledge, and ensuring every shopper leaves with a sincere "thank you."
• Master the Transaction: Execute high-speed, accurate sales and payment processing while maintaining a perfectly balanced drawer from the start of your shift to the finish.
• Lead & Level Up: Take charge of special customer service projects and help grow the team by training new cashiers and delegating tasks to keep operations running smoothly.
• Drive Growth & Clarity: Clearly communicate the benefits of the Scheels Visa Rewards program and use your problem-solving skills to handle complex customer needs with professional tact.

The Perks & Benefits

We don't just offer a job; we offer an investment in you. At SCHEELS, you aren't just an employee-you're an owner.

• Become an Owner: Join our 100% Employee Stock Ownership Plan (ESOP) at no cost to you. You'll start earning ownership after your first year (1,000 hours) and become fully vested in just three years. Continue to build wealth with 401(k) options (eligible after your first quarter).
• Comprehensive Health Support: We invest in your wellbeing by paying 75% of your health plan premium, contributing directly to your HSA, and offer a full insurance suite including Dental, Vision, and Accident/Hospital Indemnity. These benefits kick in quickly-starting the first of the month following your first 60 days.
• Balance & Support: Enjoy 15 days of PTO (prorated based on your start date) and 6 paid holidays, plus maternity, parental, and bereavement pay.
• Best Discount in Retail: Access our "famous" associate discount on the premium brands you love.
• Community Impact: Get paid to give back! Beyond monthly paid volunteer time, you'll receive $500 annually to donate to a charity of your choice.

The Ideal Candidate

We are looking for individuals who take pride in their work and treat every customer like the most important person in the building.

• Precision-Focused: You have a sharp eye for detail and a knack for numbers, ensuring every transaction is accurate and your cash drawer balances perfectly every time.
• Professional Problem-Solver: You use tact and great judgment to turn complex customer situations into positive experiences, all while maintaining a high-energy, winning team atmosphere.
• Culture Fit: You arrive early (10 minutes is our standard!), bring high energy, and have a genuine desire to help others.
• Skills: Basic math and communication skills are essential for sales and reporting.
• Physicality: This is a "heavy work" role. You should be comfortable standing, walking, and occasionally lifting/moving up to 100 lbs.
• Education: High school diploma (or GED) and 1-3 months of related experience are preferred.

Schedule & Compensation

• Hours: Average of 40 hours per week.
• The Shift:
• Includes a mix of opening shifts (Between 9:00 AM - 7:00 PM) up to 2 closing shifts (12:00 PM - 9:00 PM), and a set day off each week.
• Weekends:
• Minimum of every other weekend (Saturdays between 9:00 AM - 9:00 PM; Sundays 10:00 AM - 6:00 PM).
• Pay: The posted compensation is a base hourly rate.

Closing Date: The job opportunity will remain posted until we have selected a qualified candidate to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.