Help Desk Analyst Jobs

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 13,039 Jobs
Oregon Employment Department - Bend, OR
Various shifts: M-S, 7a to 8p Skills: help desk, support, windows, troubleshoot Top Skills Details: help desk, support, windows, troubleshoot Additional Skills & Qualifications: phone and communication...
3 days ago
Anthem, Inc. - Tampa, FL
Description SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our...
3 days ago
LCI-Lawinger Consulting - Nevada, MO
IT Support Analyst Nevada, MO Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly...
3 days ago
Public Consulting Group - Austin, TX
Identify and escalate critical incidents Participate in a afterhours on-call rotation Qualifications 1+ Years Experience with desktop and server operating systems, including Windows XP & Windows 7,...
3 days ago
Evergreen Treatment Services - Seattle, WA
Knowledge Requirements Working knowledge of computer hardware, operating systems, and procedures. Working knowledge of common user computer software (Microsoft WIN 10, MS Office, MS O365)....
3 days ago
Synergy Flavors, Inc - Wauconda, IL
IT Help Desk Analyst Job Locations US-IL-Wauconda Posted Date 2 days ago (5/24/2021 7:34 AM) ID 2021-1812 # of Openings 1 Category Finance/IT Overview Position Summary: The Helpdesk Support role will...
3 days ago
Noralogic Inc - Columbus, OH
Job Title: Contractor role - Service Desk(Helpdesk L2) Location: Columbus OH Duration: Long Term Contract Job Descriptions As a Helpdesk L2, the candidate will be responsible for managing...
2 days ago
Patriot Talent Solutions - Knoxville, TN
Systems Active Directory Hardware/software troubleshooting Problem solving skills Attention to detail Ability to multitask and work effectively in a fast-paced environment under tight deadlines Ability...
2 days ago
Englewood Health - Cresskill, NJ
Education Requirements: Bachelor's degree in Computer Science and/or Engineering or a related technical discipline or work experience and formal training equivalent to a four-year degree....
2 days ago
AmerisourceBergen Corporation - Corporate - Remote, OR
What your background should look like Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through...
2 days ago
JPI - Columbia, VA
Provide technical support with a minimum of Tier II Help Desk support services and Tier III Help Desk support services for the Legal program SharePoint sites. Perform software configuration tasks....
2 days ago
Modis - Glendale, CA
Help Desk Support) for a global hospitality company....
2 days ago
Lehigh Technical - Santa Clarita, CA
Recommended Skills Help Desk Data/Record Logging Help Desk Support Network Routing Maintenance Fax...
2 days ago
Modis - Bloomington, IL
A Help Desk Support Technician job is available in Bloomington, IL of Modis....
3 days ago
Syntagma Group - Franklin, NJ
10 Strong troubleshooting skill with [ Link removed ] - Click here to apply to Help Desk Analyst 2016 Suite Experience with handheld devices with regard to email A basic understanding of TCP/IP and...
3 days ago

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk Analyst: Tier 1 Support Specialist

The computer support industry is one of the fastest-growing fields, and there is every indication that this growth will continue. This course uniquely prepares you to work as a support...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Boydton, VA

This is the average annual salary for Help Desk Analyst jobs in Boydton, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts offer the following education background
  • Bachelor's Degree (43.1%)
  • Master's Degree (23.5%)
  • Associate's Degree (14.0%)
  • Vocational or Certification (9.8%)
  • High School or GED (6.7%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

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