Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.
Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.
Qualifications Minimum Qualifications Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC and operating systems...
Apex Systems, the 2nd largest IT staffing firm, is looking to hire a Help Desk Analyst for one of our clients based out of Greensboro, NC....
Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations Follow upon completion of migrations for shipping returns and migration...
Technical Support Lead Analyst
Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have troubleshooting or multi-tasking experience? If so,...
Applications Technical Support Analyst
Citizenship is required Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required....
Responsibilities Install and configure laptops, on-premise servers, printers and scanners and other hardware Provide help desk support through Jira and one-on-one requests for employee laptops, servers...
Job Title IT Help Desk Technician Classification Salary- Exempt Reports to Director of Information Technology Job Description This role supports the IT help desk, training, implementation of...
Knowledge of Microsoft client operating systems, including Windows 7, and 10. Knowledge of mobile device configuration and troubleshooting. Knowledge of Microsoft Office product suites....
Help Desk Technical Assistant (Student)
Desk supported products and services - Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles - Act as a mentor to other Help Desk technicians - Perform...
Help Desk Specialist, Secret Clearance
Systems and COTS applications) preferred * 2+ years of experience working with various telecommunication equipment (modems, LAN equipment, etc.), and services (hardware and software maintenance) preferred...
Proficiencies Expert proficiency in Microsoft Operating Systems Expert proficiency in Microsoft Office Suite Advanced to expert proficiency in Microsoft Operating System application installation and...
SUMMARY The IT Help Desk Technician provides first line IT Help Desk support. This position responds to Help Desk requests created using the online system and answer Help Desk telephone line....
Qualifications: Bachelor's/University degree on Computer Engineering, Computer Science, IT is required. 5-8 years of experience in an application support role....
Senior IT End User Support Analyst
Computer Science or related disciplines are preferred....
Service Desk Level 2 Technician - Orange County, CA
Server 2016/2019/2022) Advanced knowledge of computer networking Advanced knowledge of PC hardware Advanced knowledge of Windows operating system and utilities 2-3 years MSP Experience Preferred Good...
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Required or preferred licenses and certifications for Help Desk Analyst positions.
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