Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-15 of 1,124 Jobs

Enablement Program Manager - Technical Support

  • Confluent In Little Rock
  • Little Rock, AR
  • 3 days ago

Enablement Program Manager - Technical Support (Remote) at Confluent in Little Rock, Arkansas, United States Job Description Confluent is pioneering a fundamentally new category of data...

Remote Work

Application Support Specialist Uob - Open To Remote

  • Umb Financial Corporation
  • Little Rock, AR
  • 3 days ago

As an Application Support Specialist, you will be a point of contact to resolve any potential incidents....

Remote Work

Application Support Specialist I

  • Zurich Insurance
  • Topeka, KS
  • 3 days ago

Application Support Specialist I at Zurich NA in Topeka, Kansas, United States Job Description Application Support Specialist I 89886 Zurich is currently hiring an Application Support Specialist to...

Deskside Support Tech

  • Judge Group, Inc.
  • York, PA
  • 2 days ago

Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems - Desktop application, desktop hardware, • Understanding of ITIL...

Field Services Queue Manager

  • Leidos
  • Meridian, ID
  • 2 days ago

Description Job Description: More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos...

IT Deskside Support Technician

  • Johnson Service Group
  • Pueblo, CO
  • 1 day ago

Science, Information Technology or related field from an accredited college or university, OR, in lieu of a degree, minimum of 6 years of progressive, related experience Legal right to work and remain...

Help Desk Supervisor

  • Nuaxis Llc
  • Oklahoma City, OK
  • 1 day ago

Excellent problem solving, leadership, and customer service skills Tactical oversight and management of all Tier I and II support activities Must have CompTIA A+ Must be achieved ITIL v4 Foundations...

Commercial and Application Support Specialist

  • AKRS Equipment
  • Ravenna, NE
  • 2 days ago

AKRS Equipment, a leading John Deere Dealership, has an opening for a Commercial and Application Support Specialist at our Ravenna location....

Help Desk Team Lead

  • CEI
  • Bentonville, AR
  • 1 day ago

QUALIFICATIONS FOR A HELP DESK TEAM LEAD Associate degree in computer science or information systems OR 2+ years of related experience OR an equivalent combination of training and experience 2+ years...

Senior Application Support Specialist

  • Aurigo Software Technologies
  • Austin, TX
  • 2 days ago

Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral...

It Help Desk Supervisor

  • Self Help Credit Union
  • Vallejo, CA
  • 1 day ago

Under the direction of the IT/IS managers, Help Desk Support Supervisor manages the Help Desk Group....

User Support & Helpdesk Manager

  • Centre College
  • Danville, KY
  • 1 day ago

Knowledge and Skills Competent working skills in supporting the Windows, Mac and appropriate versions of Unix operating systems....

Manager Technical Support

  • New Jersey Resources Corp.
  • Wall, NJ
  • 1 day ago

enterprise Office 365 email platform including Exchange, OneDrive, Teams, and SharePoint Coordinates all problems, incidents and change management initiatives using NJR IT standard operating procedures and ITIL...

Application Support Manager

  • Groundfloor Finance
  • Atlanta, GA
  • 1 day ago

Were looking for an Application Support Manager to join our team!...

Senior Application Support Specialist

  • Synerfac Technical Staffing
  • New Castle, DE
  • 17 hours ago

The Senior Application Support Technician requires skills relating to the provisioning, deployment, troubleshooting, upgrading, and migration of a diverse variety of computer applications, encompassing...

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

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Salary for Help Desk Manager Jobs in Ashburn, VA

This is the average annual salary for Help Desk Manager jobs in Ashburn, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Top Hiring Companies

Top hiring companies for Help Desk Manager positions

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