Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 598 Jobs
Jamf Software Llc - Minneapolis, MN
Communicate regularly with Technical Support leadership and internal Jamf stakeholders in a timely manner to inform of progress updates, challenges, and opportunities....
2 days ago
Apex Systems - High Point, NC
Description: Provide troubleshooting and resolution of Tier 2 and Tier 3 technical issues from across all business units, including multiple domains, operating Systems, time zones and workstation and...
16 hours ago
McLean, VA
Manager, Application Support ICONMA McLean, VA Contractor Job Details Company Overview If you have proven Engineering experience in designing and developing complex workflows and dashboards for Enterprise...
2 days ago
Chicago, IL
If you are interested in this Application Support Specialist role, please apply today!...
2 days ago
Franklin Park, IL
Security System Project Manager/Technical Support/Programmer compensation: Compensation based on experience employment type: full-time QR Code Link to This Post Security System Project...
2 days ago
Swift - Culpeper, VA
About the Role Are you an IT professional who thrives in a fast moving, Operational environment? Do you thrive in working in a cross-functional team? We are looking for a passionate and skilled...
10 hours ago
Viatris Inc. - San Antonio, TX
We do so via: Access - Providing high quality trusted medicines regardless of geography or circumstance; Leadership - Advancing sustainable operations and innovative solutions to improve patient health...
6 hours ago
R Systems Incorporated - Chicago, IL
Help Desk Manager - Chicago, IL *, * Chicago, IL * 1 hour ago * * * * * * * * * * * * * Reported * Report Select one of the choices below and input Explanation....
3 days ago
University of Nebraska - Omaha, NE
Job Information university of Nebraska at Omaha (UNO) Application Support Manager (UNIVERSITY OF NEBRASKA CENTRAL ADMINISTRATION) in Omaha, Nebraska Job Title Application Support Manager (UNIVERSITY...
3 days ago
Snow Software - Remote, OR
Job Description We are currently recruiting for a Technical Application Support Specialist to join out Customer Support team to provide support and guidance to our client base on our Cloud Management...
1 day ago
Pleasanton, CA
Must be a quick learner Should be able to resolve L2 & L3 tasks in various domains like Windows Operating Systems, Network, Storage, Active Directory, Outlook Working knowledge of Telephone systems...
1 day ago
Cardinal Health - Washington, CA
Accountabilities Provide the first line of pharmacy application support to users of Mobile Phone App and SMS Services and to the technical and business staff of large Retail Pharmacy Chains Work independently...
1 day ago
Chenega MIOS - Springfield, VA
Service Desk Manager Springfield, VA Join our Talent Network Chenega Agile Real-Time Solutions (CARS) Chenega Job Title: Service Desk Manager Clearance: TS/SCI Clearance Location: Springfield, VA...
1 day ago
The Vertex Companies - Weymouth, MA
A.) from four-year college or university (Computer Science Degree, Information Technology or related field) preferred Experience 10+ experience working in an IT support environment Proven ability of...
1 day ago
Ost Incorporated - Albany, NY
Build a Resume Find a job salary Jobs Login Search All Jobs Help Desk Manager-11587 at OST, Inc. in Albany, New York Posted in Other about 10 hours ago....
2 days ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Ashburn, VA

This is the average annual salary for Help Desk Manager jobs in Ashburn, VA as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Help Desk Manager Related Career Advice Articles

If Sitting at a Desk All Day Isn't Good Enough For You, Consider This...

Careers in exercise and sports science are increasing, learn more about these intellectually and physically stimulating careers

A Step-by-Step Guide to the Sports Interview Process

At each phase of the interview process, there are different things the hiring manager is looking for and expects. Once you know their motivation in each moment and what they want to hear, the whole process becomes more natural.

5 Ways Running Can Help You Get a Promotion

Looking for a promotion at work? maybe you should take up running. We explain.