Help Desk Manager Jobs

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 634 Jobs
Bozeman, MT
Community Health Partners (CHP), where compassion meets healthcare. Were seeking a full-time Informatics Applications Support Manager committed to providing patient centered care, without...
2 days ago
Milwaukee Brewers Baseball Club - Milwaukee, WI
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. * Summary: Provides...
2 days ago
General Dynamics - Farmingdale, NJ
Familiarity with Windows-based operating systems and applications Experience using ticketing systems such as Remedy or ServiceNow; Resolve Tier 0/1 level issues, such as account unlocks and password...
3 days ago
LHC Group - Houston, TX
Houston, Texas Company Overview The LHC Group as part of its business strategy is significantly investing in Information Technology to ensure that the organization is in a position to maintain its leadership...
2 days ago
General Dynamics Information Technology - Granite City, IL
systems and applicationsExperience using ticketing systems such as Remedy or ServiceNow;Resolve Tier 0/1 level issues, such as account unlocks and password resetsEscalate questions and tickets to more...
2 days ago
General Dynamics Information Technology - Peoria, IL
systems and applicationsExperience using ticketing systems such as Remedy or ServiceNow;Resolve Tier 0/1 level issues, such as account unlocks and password resetsEscalate questions and tickets to more...
2 days ago
Accenture - Saint Paul, MN
We are:Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech...
2 days ago
Catalent Pharma Solutions - Franklin, NJ
The Candidate Bachelors degree in Computer Science, Information Systems or related discipline. Equivalent work experience will be considered....
2 days ago
General Dynamics Information Technology - Milwaukee, WI
systems and applicationsExperience using ticketing systems such as Remedy or ServiceNow;Resolve Tier 0/1 level issues, such as account unlocks and password resetsEscalate questions and tickets to more...
2 days ago
Denver Health - Denver, CO
Desk / Support Teams* Ability to maintain information in confidence and exercise good judgmentComputers and Technology* Broad understanding of operating systems, hardware platforms, data center operations...
2 days ago
Data Systems International - Kansas City, MO
front-line contributions Excellent verbal, written, and interpersonal communication skills Strong problem solving, critical thinking, and analytical skills Excel at multi-tasking and time management Strong leadership...
1 day ago
General Dynamics - Bayview, ID
Familiarity with Windows-based operating systems and applications Experience using ticketing systems such as Remedy or ServiceNow; Resolve Tier 0/1 level issues, such as account unlocks and password...
23 hours ago
Quadrant - Washington, DC
EOC Manager/Service Desk Washington, DC MUST: Active Secret Clearance required; Top-Secret/SCI preferred Experienced EOC Manager/Service Desk Must have a minimum of 5 years of experience in...
1 day ago
Express Employment Professionals - Berks County - Wyomissing, PA
Express is looking for a Deskside Support Agent for a client located in Wyomissing, PA. The company is looking to hire on the right people and offers career growth for their employees! Deskside...
17 hours ago
Georgetown University - Washington, DC
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a...
8 hours ago

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

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Salary for Help Desk Manager Jobs in Ashburn, VA

This is the average annual salary for Help Desk Manager jobs in Ashburn, VA as reported by the BLS.

$43,368

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational or Certification (13.6%)
  • High School or GED (7.6%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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