Help Desk Analyst Jobs in Illinois

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 736 Jobs
Pivotal Solutions Inc - Chicago, IL
Hello, Our client is looking to hire multiple Help Desk/Level 1 Support Technicians as permanent full-time employees. This position can be worked in either Chicago, IL OR Los Angeles, CA. I have...
20 hours ago
RL Canning, Inc. - Chicago, IL
What We Do RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique...
1 day ago
University of Chicago - Chicago, IL
Serves in rotation for off-hours Help Desk support....
2 days ago
Randstad - Skokie, IL
desk Support servicenow healthcare For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious...
1 day ago
RL Canning, Inc. - Chicago, IL
Recommended Skills Verbal Communication Maintenance Interpersonal Skills Complex Problem Solving Operating Systems Microsoft Windows...
2 days ago
FRG Technology Consulting - Chicago, IL
An enterprise level client outside of Chicago is looking for a Help Desk Support Specialist to join their team....
3 days ago
Realogy Brokerage Group - Chicago, IL
IT Help Desk Specialist RealSure Remote RealSure is a new approach for helping everyday people achieve home ownership by making the buying and selling process more accessible and consumer centric....
Remote Work
2 days ago
Roe #9 Champaign-Ford County School Districts - Champaign, IL
systems (Windows, Mac OS, iOS, et al) Basic knowledge of computer hardware Basic knowledge of networking protocols and connectivity Compensation The hourly wage for this position is determined based...
3 days ago
University of Chicago (UC) - Chicago, IL
Serves in rotation for off-hours Help Desk support....
3 days ago
RL Canning, Inc. - Springfield, IL
What We Do RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique...
20 hours ago
Children's Memorial Hospital - Chicago, IL
Comprehensive knowledge of Microsoft Windows client operating systems (Windows Workstation 2000/XP Professional, etc.) and Microsoft Office (XP/2003).?...
11 hours ago
Brad's Deals - Chicago, IL
Love what you do. It's a core value that drives our business. Plus, we're pretty fun. We also believe people do their best work where they feel most comfortable so the work location of this...
Remote Work
11 hours ago
Syndigo - Peoria, IL
Syndigo is a growing company with growing support & infrastructure needs. We have approximately 1,500 users, spanning multiple time zones. We acquire multiple companies each year and take...
9 hours ago
Heitech Services - Chicago, IL
Job Title: Customer Services Help Desk Specialist City: Chicago / State: Illinois Position Summary HeiTech Services is looking to fill a customer service based Help Desk Specialist working with...
7 hours ago
Analysts - Schaumburg, IL
IT Support Analyst - Schaumburg AIC is seeking an IT Support Analyst to support the provisioning of ID/system, software and hardware provisioning requests from End users. While transactional by...
3 days ago

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Illinois

This is the average annual salary for Help Desk Analyst jobs in Illinois as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Illinois offer the following education background
  • Bachelor's Degree (43.1%)
  • Master's Degree (23.4%)
  • Associate's Degree (14.0%)
  • Vocational Degree or Certification (9.8%)
  • High School or GED (6.7%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Illinois
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

Help Desk Analyst Related Career Advice Articles

Are ESPN Analysts an Asset or a Liability?

ESPN analysts are too often reaching outside of their comfort zone and sooner rather than later this is goig to come back to bite ESPN - we explain

Five More Entry Level Sports Jobs with Real Growth Potential

One of our most popular articles is on entry level sports jobs with growth potential - we're revisiting that concept with five more great sports careers

If Sitting at a Desk All Day Isn't Good Enough For You, Consider This...

Careers in exercise and sports science are increasing, learn more about these intellectually and physically stimulating careers