Help Desk Manager Jobs in California

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 84 Jobs
The Kemtah Group - San Marcos, CA
Maintain a high degree of customer service for all support queries and adhere to all service management principles....
2 days ago
Meta Platforms, Inc. - Menlo Park, CA
Science or equivalent degree or experience Locations About Meta Meta builds technologies that help people connect, find communities, and grow businesses....
2 days ago
Sony Playstation Network - Aliso Viejo, CA
Requirements BS in Computer Science or equivalent experience preferred....
1 day ago
San Diego, CA
Advanced knowledge of application deployment and management on On-Prem and Cloud based Windows Server, AIX and RedHat Linux operating systems....
1 day ago
Experis - Rancho Cordova, CA
coordination and follow up Qualifications: Bachelor's in Informatics/Computer Science or Master in Computer Science (or related) 1 to 3 years of Salesforce.com technical and administration experience...
1 day ago
Didi Hirsch Community Mental Health Center - Culver City, CA
Thorough understanding of Microsoft Active Directory and Group Policy Objects (GPO) 3 + yrs. Thorough understanding of Microsoft networking technologies (TCP/IP, DNS, DHCP, etc.) 3+ yrs....
1 day ago
Sky Systems - Santa Ana, CA
Experience with Service management tool ex Service now Should have good expertise on EUC tools, remote support tools, MS office and outlook....
1 day ago
GXO - Bloomington, CA
Logistics at full potential. At GXO, were constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work...
3 days ago
HCLTechnologies - San Diego, CA
Deskside Technician - Lead (1.) To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To...
4 days ago
Redwood City, CA
Experience with desktop and server operating systems, including latest Windows and Mac OS. Familiarity with the advanced principles of ITIL....
Remote Work
6 days ago
Prolim Global - Irvine, CA
Overview PROLIM (www.prolim.com) is currently seeking Program Manager for one of our top Client based out in Los Angeles, California. Qualified candidates can directly send your updated resume and...
8 days ago
Los Angeles, CA
Apply to this job. Think you're the perfect candidate? Application Support Manager (Direct Hire with comprehensive benefits) Must be local to Downtown Los Angeles - ONSITE Responsibilities: Lead...
9 days ago
XPO Logistics - Bloomington, CA
Search by Location Search by Postal Code Search by Location Search by Postal Code Distance Search by Postal Code Search by Location Clear Send me alerts every days Create Alert Nearest Major...
9 days ago
News Corp - Westlake Village, CA
systems Support remote users as needed Maintain accurate asset inventory Major Accountabilities: Trouble shooting Resolves 1st and 2nd level support issues concerning hardware, software, networking...
10 days ago
Roche - South San Francisco, CA
A major in Computer Science, Information Technology (IT), or an equivalent technical field is required....
10 days ago

Demographic Data for California

Moving to California? Find some basic demographic data about California below.


37,249,464
921,268

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

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Salary for Help Desk Manager Jobs in California

This is the average annual salary for Help Desk Manager jobs in California as reported by the BLS.

$45,063

Highest Education Level

Help Desk Managers in California offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in California
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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