Help Desk Manager Jobs in District of Columbia

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-12 of 12 Jobs
Wikimedia Foundation - Washington, DC
IT SERVICE DESK MANAGER Summary As we rapidly scale worldwide, the Wikimedia Foundation is seeking an IT Service Desk Manager who will oversee all daily technical support activities. You will...
4 days ago
Washington, DC
Applications Support Manager Michael Page Washington, DC Full Time $120,000 - $135,000/Year Job Details MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender...
Remote Work
6 days ago
Umb Financial Corporation - Washington, DC
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
12 days ago
Ardent Eagle Solutions - Washington, DC
18 days ago
SAIC - Washington, DC
SCOPE: N/A LEADERSHIP AND MANAGEMENT: N/A KNOWLEDGE/SKILLS AND ABILITY: Frequent use and application of technical standards, principles, theories, concepts and techniques....
24 days ago
Harmonia Holdings Group, LLC. - Washington, DC
The ideal person for this role will have experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science...
30+ days ago
Metro Systems Inc - Washington, DC
Deputy Help Desk Manager MSI is seeking a Deputy Help Desk Manager to support our client located in Washington, DC....
30+ days ago
Agil3Tech (Agil3 Technology Solutions) - Washington, DC
Company Description MUST BE A U.S. CITIZEN A3T, is a specialized Cybersecurity and IT company in the federal market. When you join the Agil3Tech Team, you will have the opportunity to connect with...
60+ days ago
S4 Inc. - Washington, DC
Support Windows 10, Mac OS, iOS, and Android. Provide IT support relating to technical issues involving Microsoft core business applications and operating systems....
60+ days ago
RTL Networks INC - Washington, DC
Job title: Service Desk Manager Location Washington D.C. Status - Full-time About Us: RTL Networks, Inc. is a rapidly-growing company primarily focused on providing information technology (IT)...
60+ days ago
OBXtek - Washington, DC
Responsibilities OBXtek is seeking a Helpdesk/Deskside Support Technician/ Jr. Systems Administrator at the Department of Treasury This position is fulltime onsite at the Treasury Department...
90+ days ago
Community Connections - Washington, DC
IT Service Help Desk Manager Manage the team responsible for operating the first line component of the IT Service Help Desk within Community Connections....
90+ days ago

Demographic Data for District of Columbia

Moving to District of Columbia? Find some basic demographic data about District of Columbia below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs in District of Columbia

This is the average annual salary for Help Desk Manager jobs in District of Columbia as reported by the BLS.


Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in District of Columbia offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in District of Columbia
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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