Help Desk Manager Jobs in Miami, FL

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-6 of 6 Jobs
Hialeah, FL (7 miles from Miami, FL)
delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide Coordinates and Client End User on expectations and availability to conduct Managed Client Services...
7 days ago
Mount Sinai Medical Center of Miami Beach - Miami Beach, FL (3 miles from Miami, FL)
not required but a nice plus ITIL v3 Certification Preferred Desired Skills for the Role Ability to travel to remote offices, as needed Ability to work as a team and supervise multiple people while...
22 days ago
Miami Dade College - Miami, FL
Academic Help Desk Supervisor Location: Kendall Campus Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 1002310 Job Details Job Family ADMIN - Professional Exempt Contractual (PEC)...
30+ days ago
University of Miami - Coral Gables, FL (5 miles from Miami, FL)
Position Requirements Bachelors Degree in IT, Computer Science, HR or related field. One year of relevant work experience. Advanced knowledge of Microsoft Excel....
30+ days ago
Accenture Contractor Jobs - Miami, FL
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
45+ days ago
University of Miami - Coral Gables, FL (5 miles from Miami, FL)
Position Requirements Bachelors Degree in IT, Computer Science, HR or related field. One year of relevant work experience. Advanced knowledge of Microsoft Excel....
45+ days ago

Demographic Data for Miami, FL

Moving to Miami, FL? Find some basic demographic data about Miami, FL below.


1,723,766
64,162
Large

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

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Salary for Help Desk Manager Jobs in Miami, FL

This is the average annual salary for Help Desk Manager jobs in Miami, FL as reported by the BLS.

$33,460

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Miami, FL offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Miami, FL
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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