Help Desk Manager Jobs in Georgia

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 33 Jobs
Advanced Technology Leaders, Inc. - Forest Park, GA
DFSC Staff Support will aid full-service forensic and biometric support (traditional, expeditionary, and reach-back) to Army and DoD entities worldwide: providing specialized forensics training...
1 day ago
YMCA Metro Atlanta - Atlanta, GA
Service Delivery & Operational Management: Build rapport with customers, understand their problems, needs and timing, and keep them informed of progress Investigate and resolve problematic activity,...
3 days ago
V-Soft Consulting Group, Inc - Chamblee, GA
WHAT YOU’LL DO: Job Responsibilities: All IT hardware support and imaging (Desktop/Laptop)....
4 days ago
Outreach - Atlanta, GA
Science or related field Demonstrated considerable understanding of enterprise software implementations and SaaS technologies Experience managing up to ensure executive teams are aware Know when to...
6 days ago
Chenega MIOS - Saint Marys, GA
system certification, or government approved equivalent must be attained within 6 months of contract award date for existing personnel or six months from hire date for new personnel....
6 days ago
The Judge Group - Mc Intyre, GA
Location: McIntyre, GADescription: Job Type : Contract to HireSalary : $17-$19/HR (Contract) - $40-$45K/YR (Conversion)Category : Information TechnologyDescriptionDeskside Technician - Performs...
7 days ago
Shaw Industries, Inc. - Dalton, GA
This includes defining direction and strategy related to the delivery of the remote services, defining goals and metrics to ensure consistency and efficient service delivery turnaround times, and above...
7 days ago
Shaw Industries - Dalton, GA
This includes defining direction and strategy related to the delivery of the remote services, defining goals and metrics to ensure consistency and efficient service delivery turnaround times, and above...
7 days ago
Starr Companies - Atlanta, GA
The Application Support Manager is responsible for leading a team of Product/Application Support analysts engaged in Tier 1 and Tier 2 application support of Starr global production applications....
7 days ago
Starr Companies - Atlanta, GA
The Application Support Manager is responsible for leading a team of Product/Application Support analysts engaged in Tier 1 and Tier 2 application support of Starr global production applications....
8 days ago
Mingledorff's, Inc. - Peachtree Corners, GA
Recommended Skills Information Security Server (Computer Science) Help Desk Relational Database Management System (Rdms) Information Technology Service Level Agreement...
8 days ago
Outreach - Atlanta, GA
Science or related field Demonstrated considerable understanding of enterprise software implementations and SaaS technologies Experience managing up to ensure executive teams are aware Know when to...
10 days ago
Outreach - Atlanta, GA
Science or related field Demonstrated considerable understanding of enterprise software implementations and SaaS technologies Experience managing up to ensure executive teams are aware Know when to...
10 days ago
Macon, GA
General Description of Position: Assist manager/supervisor with customer impacting projects, training, scheduling, call monitoring, ticketing system, reporting and irate customers. Leading team...
13 days ago
Fiserv - Alpharetta, GA
What does a great Application Support Manager do for Fiserv?...
13 days ago

Demographic Data for Georgia

Moving to Georgia? Find some basic demographic data about Georgia below.


9,687,711
227,494

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Georgia

This is the average annual salary for Help Desk Manager jobs in Georgia as reported by the BLS.

$35,983

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Georgia offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Georgia
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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