Help Desk Manager Jobs in Illinois

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 26 Jobs
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in person interviews to assist in finding new talent....
1 day ago
Fresenius Kabi US - Lake Zurich, IL
Perform additional duties as requested by management Requirements BS degree in Computer Science or equivalent 5+ years of experience in enterprise application software implementation and support Solid...
3 days ago
Plug Power Inc. - Latham, IL
Education and Experience Bachelor's degree in information technology or related fields (computer science; information science; software engineering) or equivalent work experience Minimum of 7 years...
4 days ago
Randstad - Deerfield, IL
-As required, install devices with operating system, software load and configuration -Monitor and oversee various server infrastructure components -Intervene in situations which require immediate response...
6 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in person interviews to assist in finding new talent....
8 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in-person interviews to find new talent....
9 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in-person interviews to find new talent....
9 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in person interviews to find new talent....
10 days ago
Chicago, IL
, IL to identify a Help Desk Manager to join their team....
10 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in person interviews to find new talent....
11 days ago
Connection - Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in-person interviews to assist in finding new talent....
11 days ago
The Judge Group - Waukegan, IL
Science or equivalent experience Contact: [ Link removed ] - Click here to apply to Application Support Specialist This job and many more are available through The Judge Group....
20 days ago
Chicago, IL
software company, is looking for multiple Application Support Specialists to join their growing Chicago team....
20 days ago
Davis Laine, LLC - Rosemont, IL
Davis Laine is seeking an experienced Help Desk Support Manager to join a major sports and entertainment organization in Rosemont, IL....
25 days ago
Danville, IL
Functions and Responsibilities Work closely and collaboratively with peers and across departments to effectively to assist with Level 1 and Level 2 Service Desk operation Work closely with company leadership...
26 days ago

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


12,830,581
318,719

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Illinois

This is the average annual salary for Help Desk Manager jobs in Illinois as reported by the BLS.

$35,975

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Illinois offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Illinois
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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