Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in person interviews to assist in finding new talent....
|
1 day ago
|
|
Fresenius Kabi US
-
Lake Zurich, IL
Perform additional duties as requested by management Requirements BS degree in Computer Science or equivalent 5+ years of experience in enterprise application software implementation and support Solid...
|
3 days ago
|
|
Plug Power Inc.
-
Latham, IL
Education and Experience Bachelor's degree in information technology or related fields (computer science; information science; software engineering) or equivalent work experience Minimum of 7 years...
|
4 days ago
|
|
Randstad
-
Deerfield, IL
-As required, install devices with operating system, software load and configuration -Monitor and oversee various server infrastructure components -Intervene in situations which require immediate response...
|
6 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in person interviews to assist in finding new talent....
|
8 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in-person interviews to find new talent....
|
9 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in-person interviews to find new talent....
|
9 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in person interviews to find new talent....
|
10 days ago
|
|
Chicago, IL
, IL to identify a Help Desk Manager to join their team....
|
10 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, performs phone screens, and conducts in person interviews to find new talent....
|
11 days ago
|
|
Connection
-
Schaumburg, IL
Meets goals set forth by the company and the help desk manager. Evaluates candidate resumes, perform phone screens, and in-person interviews to assist in finding new talent....
|
11 days ago
|
|
The Judge Group
-
Waukegan, IL
Science or equivalent experience Contact: [ Link removed ] - Click here to apply to Application Support Specialist This job and many more are available through The Judge Group....
|
20 days ago
|
|
Chicago, IL
software company, is looking for multiple Application Support Specialists to join their growing Chicago team....
|
20 days ago
|
|
Davis Laine, LLC
-
Rosemont, IL
Davis Laine is seeking an experienced Help Desk Support Manager to join a major sports and entertainment organization in Rosemont, IL....
|
25 days ago
|
|
Danville, IL
Functions and Responsibilities Work closely and collaboratively with peers and across departments to effectively to assist with Level 1 and Level 2 Service Desk operation Work closely with company leadership...
|
26 days ago
|
Moving to Illinois? Find some basic demographic data about Illinois below.
Users interested in this job title also searched for the following job title
This is the average annual salary for Help Desk Manager jobs in Illinois as reported by the BLS.
Top hiring companies in your area for Help Desk Manager positions
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
Careers in exercise and sports science are increasing, learn more about these intellectually and physically stimulating careers
At each phase of the interview process, there are different things the hiring manager is looking for and expects. Once you know their motivation in each moment and what they want to hear, the whole process becomes more natural.
Looking for a promotion at work? maybe you should take up running. We explain.
WorkInSports is now part of iHire, which means more tools, features, and benefits to help you take your sports career to the next level!
Want to improve your chances at getting hired? Start using iScore Resume Match today and make clever resume adjustments before you apply for a job.
But that's not the only new feature...