Help Desk Manager Jobs in Illinois

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 48 Jobs

IT Service Desk Manager

  • Bayforce
  • Mundelein, IL
  • 2 days ago

systems, productivity applications) • Proficiency with application support (business applications, database systems, office productivity suite) • Knowledge of infrastructure technologies, network,...

Application Support Specialist II

  • UnitedHealth Group
  • Chicago, IL
  • 2 days ago

Required Qualifications: Bachelors Degree in Information Technology, Computer Science, Business, or related field required or4+ years of relevant application support experience 2+ years of experience...

Remote Work

Help Desk Manager

  • Veolia
  • Plainfield, IL
  • 1 day ago

Job Description The Help Desk Manager, North America is a position within the IS&T group accountable for managing the Level 1 help desk team, using Service Now as the main ticketing system....

Application Support Specialist

  • Danville School District 118
  • Danville, IL
  • 1 day ago

NOTICE OF VACANCY May 26, 2022 Location Warehouse Effective Immediately General Qualifications Bachelors degree or equivalent work-related experience Demonstrated working knowledge of computer...

Information Technology Service Desk Manager

  • Bayforce
  • Libertyville, IL
  • 1 day ago

Experience in running End-User systems (hardware, operating systems, productivity applications) Proficiency with application support (business applications, database systems, office productivity suite...

IT Service Desk Manager

  • Des Plaines, IL
  • 1 day ago

Science, Information Technology, a related field, or equivalent experience - Strong knowledge of customer service and customer success management - Customer-focused, with an ability to understand and...

Tier II Deskside Support Tech [14909]

  • Arena Technical Resources
  • Chicago, IL
  • 3 days ago

Answer questions and resolve computer problems; provide assistance concerning computer hardware and software including printing office tools, email and Windows Operating Systems, Windows 7 and 10....

Application Support Specialist

  • UnitedHealth Group
  • Chicago, IL
  • 6 days ago

Required Qualifications: Bachelors Degree in Information Technology, Computer Science, Business, or related field required or4+ years of relevant application support experience 2+ years of experience...

Remote Work

Senior Manager Technical Support - Telecommute

  • UnitedHealth Group
  • Chicago, IL
  • 6 days ago

This position will focus on security, software distribution, license compliance, software packaging, patch management, systems integration and application support....

Remote Work

Senior Markets Application Support Specialist

  • Bank of America Corporation
  • Chicago, IL
  • 7 days ago

Job Description: We are seeking a motivated candidate for a senior Markets Application Production Services (MAPS) role within the Global FICC Credit/Munis/Mortgages support organization. In this...

Deskside Support Tech

  • Judge Group, Inc.
  • Rolling Meadows, IL
  • 7 days ago

Location: Rolling Meadows, IL Description: Job Type : Contract to Hire Salary : $17-19/HR (Contract) - $40-$45K/YR (Conversion) Category : Information Technology Description Deskside Technician -...

Application Support Specialist

  • Arthur J. Gallagher & Co.
  • Rolling Meadows, IL
  • 7 days ago

Job Summary: Application Support Specialist: The successful candidate, under limited supervision, will carry out the procedures to ensure that all of Arthur J....

Financial Operations Support Manager / USA: Evanston, IL

  • Rotary International
  • Evanston, IL
  • 9 days ago

Financial Operations Support Manager Area: Corporate Finance and Planning Reports to: Director of Finance Classification: Exempt Location: Evanston, IL (Currently working remote but will return to...

Tier II Deskside Support Tech

  • ATR, LLC
  • Chicago, IL
  • 12 days ago

Answer questions and resolve computer problems; provide assistance concerning computer hardware and software including printing office tools, email and Windows Operating Systems, Windows 7 and 10....

Tier II Deskside Support Technician

  • Des Plaines, IL
  • 13 days ago

Answer questions and resolve computer problems; provide assistance concerning computer hardware and software including printing office tools, email and Windows Operating Systems, Windows 7 and 10....

Demographic Data for Illinois

Moving to Illinois? Find some basic demographic data about Illinois below.


12,830,581
318,719

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

Title Synonyms

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Salary for Help Desk Manager Jobs in Illinois

This is the average annual salary for Help Desk Manager jobs in Illinois as reported by the BLS.

$38,475

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

  • Area Scouts
    Jobs             Company Profile
  • Soccer Shots
    Jobs
  • DICK'S Sporting Goods
    Jobs
  • Proviso Township High Schools District 209
    Jobs
  • DuPage High School District 88
    Jobs
  • Archdiocese of Chicago
    Jobs
  • AthletiCo Ltd.
    Jobs
  • Community Unit School Disctrict 300
    Jobs
  • Life Time Fitness
    Jobs
  • Midtown Athletic Clubs
    Jobs

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Illinois offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Illinois
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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