Help Desk Manager Jobs in Avon, IN

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-4 of 4 Jobs
KPMG - Indianapolis, IN (15 miles from Avon, IN)
the Security Information Management System (SIMS) and FocusPoint applications; Support Deltek and SIMS custom SQL stored procedures Interact with business users to resolve incidents by developing workarounds...
22 hours ago
Accenture Contractor Jobs - Indianapolis, IN (15 miles from Avon, IN)
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
5 days ago
Lehigh Technical - Indianapolis, IN (15 miles from Avon, IN)
System Mac/Apple support and experience helpful Ability to physically perform general office requirements including equipment removal and installation in many diverse office environments Nesco Resource...
13 days ago
PwC - Indianapolis, IN (15 miles from Avon, IN)
To help us achieve this we have the PwC Professional; our global leadership development framework....
45+ days ago

Demographic Data for Avon, IN

Moving to Avon, IN? Find some basic demographic data about Avon, IN below.


31,754
785
Medium

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

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Salary for Help Desk Manager Jobs in Avon, IN

This is the average annual salary for Help Desk Manager jobs in Avon, IN as reported by the BLS.

$33,443

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Avon, IN offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Avon, IN
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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