Help Desk Manager Jobs in Kansas

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-13 of 13 Jobs
Wichita, KS
Deskside Support (Windows OS XP/10) Job Code :PS0091801Job Type :Contract Discipline :IT And Software EngineeringExperience Req :5 year(s) Company :Northwest Software, Inc.Education Req :Associate...
1 day ago
Koch Industries, Incorporated - Kansas City, KS
Jobs Application Support Specialist at Koch Business Solutions, LP Search All Jobs Application Support Specialist at Koch Business Solutions, LP in Kansas City, Missouri Posted in Other 1 day ago....
12 days ago
Danaher - Wichita, KS
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better-faster, simpler,...
Remote Work
18 days ago
Danaher - Kansas City, KS
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better-faster, simpler,...
Remote Work
18 days ago
Koch Industries - Wichita, KS
KBX Technologies is looking for an Application Support Specialist (Tier-1) to join our team!...
19 days ago
Pearson - Topeka, KS
Application Support Specialist Responsibilities Provide training, support, and documentation for asset authoring, test building, and item banking tools, and platforms Support the management of the training...
23 days ago
Public Consulting Group - Topeka, KS
systems, networks, firewalls and load balancers, telecoms/voice systems, with demonstrated progressive experience in the supervision of a technical support team Proven track record of developing and...
28 days ago
University of Kansas - Lawrence, KS
Position Overview Help Desk Supervisor will provide technical and non-technical call center support to customers utilizing a vast array of resources. Supervisory duties will include daily...
30+ days ago
General Dynamics - Leavenworth, KS
. + Demonstrated experience with implementing SLAs and performance metrics on a service desk or contact center program of 100 to 500 Agents, within the last 5 years + Knowledge of ITIL v4 and ITIL v3...
30+ days ago
General Dynamics - Topeka, KS
. + Demonstrated experience with implementing SLAs and performance metrics on a service desk or contact center program of 100 to 500 Agents, within the last 5 years + Knowledge of ITIL v4 and ITIL v3...
30+ days ago
General Dynamics - Wichita, KS
. + Demonstrated experience with implementing SLAs and performance metrics on a service desk or contact center program of 100 to 500 Agents, within the last 5 years + Knowledge of ITIL v4 and ITIL v3...
30+ days ago
General Dynamics - Olathe, KS
. + Demonstrated experience with implementing SLAs and performance metrics on a service desk or contact center program of 100 to 500 Agents, within the last 5 years + Knowledge of ITIL v4 and ITIL v3...
30+ days ago
MEDIWARE Information Systems, Inc. - Overland Park, KS
Manager, Technical Support to lead an application support team....
60+ days ago

Demographic Data for Kansas

Moving to Kansas? Find some basic demographic data about Kansas below.


2,852,940
74,383

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Kansas

This is the average annual salary for Help Desk Manager jobs in Kansas as reported by the BLS.

$29,763

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Kansas offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Kansas
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Help Desk Manager Related Career Advice Articles

If Sitting at a Desk All Day Isn't Good Enough For You, Consider This...

Careers in exercise and sports science are increasing, learn more about these intellectually and physically stimulating careers


A Step-by-Step Guide to the Sports Interview Process

At each phase of the interview process, there are different things the hiring manager is looking for and expects. Once you know their motivation in each moment and what they want to hear, the whole process becomes more natural.


5 Ways Running Can Help You Get a Promotion

Looking for a promotion at work? maybe you should take up running. We explain.