Help Desk Manager Jobs in Massachusetts

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 45 Jobs
Iron Systems INC. - Billerica, MA
Daily tape change in support of local Backup Routine in required sites....
2 days ago
Chelsea, MA
Education and Certifications\: Bachelor’s Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience....
1 day ago
Smartsheet - Boston, MA
Support Operations Manager In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading...
Remote Work
3 days ago
TalentBurst - Boston, MA
Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, Windows Desktop Operating Systems & PC hardware configuration skills....
1 hour ago
Boston, MA
Knowledge of ITIL concepts; ITIL Foundation Certification a plus. Microsoft certifications a plus. Very strong analytical ability, strong judgment and problem analysis techniques....
2 days ago
The Computer Merchant Ltd. - Boston, MA
Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, Windows Desktop Operating Systems & PC hardware configuration skills....
1 hour ago
Insperity - Salem, MA
It means that all people are equal, but our client recognizes the biases embedded in our cultural operating system that provide advantages for some groups over others....
21 hours ago
Amazon - Boston, MA
PREFERRED QUALIFICATIONS Bachelors Degree in Computer Science, Information Systems, Engineering, Business, or Technical discipline. Strong analytical problem-solving skills....
5 days ago
Woz Group - Springfield, MA
Azure SQL Server Weblogic Azure Machine Learning Requirements Prior Education: Minimum: High School Diploma or GED 2-year associate degree accepted Bachelors, Masters and Doctorate candidates do NOT...
6 days ago
Woz Group - Worcester, MA
Azure SQL Server Weblogic Azure Machine Learning Requirements Prior Education: Minimum: High School Diploma or GED 2-year associate degree accepted Bachelors, Masters and Doctorate candidates do NOT...
6 days ago
BCforward - Andover, MA
Senior Deskside Support / Break-Fix / IMAC Technician BCforward is currently seeking highly motivated Senior Deskside Support / Break-Fix / IMAC Technician for an opportunity located at Andover MA...
6 days ago
Kyndryl, Inc - Boston, MA
Your Role and Responsibilities This is an onsite deskside support, customer facing role performing hardware setup and installation, moves, software breakfix and smart hands and feet support in of...
6 days ago
ENGIE - Washington, MA
Manager, Application Support Organization: Digital - Spokane, WA ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of...
7 days ago
Boston Children's Hospital - Boston, MA
In order to qualify, you must have: Knowledge of theories, principles, and concepts typically acquired through completion of a Bachelors degree in Computer Science or a closely related field with one...
7 days ago
Think Energy - Boston, MA
Manager, Application Support Organization\: Digital - Spokane, WA ENGIE Impact delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of...
8 days ago

Demographic Data for Massachusetts

Moving to Massachusetts? Find some basic demographic data about Massachusetts below.


6,547,612
176,969

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs in Massachusetts

This is the average annual salary for Help Desk Manager jobs in Massachusetts as reported by the BLS.

$39,155

Highest Education Level

Help Desk Managers in Massachusetts offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Massachusetts
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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