Help Desk Manager Jobs in Minnesota

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-8 of 8 Jobs
Accenture Contractor Jobs - Minneapolis, MN
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
1 day ago
Wells Fargo - Minneapolis, MN
Wells Fargo Technology is looking for a senior leader to manage a global application support team for the Data Management function within the Chief Operating Office Technology team....
2 days ago
Abbott Laboratories - Saint Paul, MN
Paul, MN, currently has an opportunity for an Application Support Specialist....
18 days ago
RBC - Minneapolis, MN
Manager, Application Support & Maintenance will be a technical and operational leader for the Wealth Management group, providing support for a suite of applications within the US Data Services and Integration...
24 days ago
Jamf Software Llc - Minneapolis, MN
Communicate regularly with Technical Support leadership and internal Jamf stakeholders in a timely manner to inform of progress updates, challenges, and opportunities....
27 days ago
Coforge - Minneapolis, MN
support to customers Onsite Scope of Work including but not limited to: Diagnose system hardware, software and operator problems....
28 days ago
Stinson Llp - Minneapolis, MN
Experience with virtualization (VMware), VPN, Microsoft Endpoint Configuration Manager (formerly System Center Configuration Manager) and Active Directory a plus....
30+ days ago
Umb Financial Corporation - Saint Paul, MN
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
30+ days ago

Demographic Data for Minnesota

Moving to Minnesota? Find some basic demographic data about Minnesota below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

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Salary for Help Desk Manager Jobs in Minnesota

This is the average annual salary for Help Desk Manager jobs in Minnesota as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Minnesota offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Minnesota
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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