Help Desk Manager Jobs in Missouri

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 17 Jobs
Leidos - Center, MO
Leadership & Talent Management: Leads up to 6 team leads with more the 20 personnel supporting Enterprise Data Center and Cloud services....
3 days ago
Leidos - Center, MO
Leadership & Talent Management: Manages several small to mid-sized team consisting of experienced professionals. Manages direct reports supporting technical teams....
2 days ago
Leidos - Center, MO
Provide leadership assistance, guidance and coaching to your Tier 1/Tier 2 Incident management shift leads, Problem management team lead, and Service Request management team lead....
3 days ago
Stinson Llp - Kansas City, MO
Job Information Stinson LLP Help Desk Manager in Kansas City, Missouri SummaryThe primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure service...
6 days ago
Data Systems International - Kansas City, MO
front-line contributions Excellent verbal, written, and interpersonal communication skills Strong problem solving, critical thinking, and analytical skills Excel at multi-tasking and time management Strong leadership...
8 days ago
Umb Financial Corporation - Jefferson City, MO
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
11 days ago
Burrell Behavioral Health - Springfield, MO
Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Burrell growing the amount of its resources, services, and facilities...
13 days ago
Jefferson City, MO
Job Details Deskside Support Tech Judge Group, Inc., Jefferson City, MO 3 hours ago Create Alert Save ToggleDropdown Create Alert Save ToggleDropdown Company Information The Judge Group,...
18 days ago
Concero Technology Group, LLC - Saint Louis, MO
Proficient with Microsoft Windows 10 operating system. Experienced in the operation of computer hardware, including laptops, desktops, printers, scanners, copiers, and other peripherals....
19 days ago
Levi, Ray & Shoup, Inc. - Saint Louis, MO
LRS Consulting Services is seeking an Application Support Specialist for a long term contract opportunity with a right-to-hire for our client in St. Louis, MO!...
19 days ago
The Judge Group - Jefferson City, MO
Find us on the web at [ Link removed ] - Click here to apply to Deskside Support Tech Recommended Skills Technical Support Resolve Technical Issue Provide User Support Operating Systems Provide Technical...
22 days ago
KPMG - Saint Louis, MO
for assigning the right people to the right projects at the right time within budget and timelines; ensure team members have skills and tools to perform their jobs, acting as point of escalation to leadership...
22 days ago
KPMG - Saint Louis, MO
Minimum ten years of recent progressive experience managing a Technology Department, Service Desk or Call Center and providing operational support as well as transformational and change management leadership...
22 days ago
Levi, Ray & Shoup, Inc. - Saint Louis, MO
Application Support Specialist for a long term contract opportunity with our client in St. Louis, MO!...
23 days ago
Dent Wizard International - Bridgeton, MO
This includes serving as an escalation point of contact for Help Desk support issues, communications and follow up requests....
45+ days ago

Demographic Data for Missouri

Moving to Missouri? Find some basic demographic data about Missouri below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

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Salary for Help Desk Manager Jobs in Missouri

This is the average annual salary for Help Desk Manager jobs in Missouri as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Missouri offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Missouri
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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