Help Desk Manager Jobs in New Jersey

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 38 Jobs
Chandra Technologies, Inc. - Trenton, NJ
Desk Manager SCCM, Group Policy, Desktop Support, Phone Support, Office 365 Higher Competitive Rates will be considered for consultants with advanced skill set Corp to Corp Resumes are welcome Consultants...
1 day ago
Comptech Associates Inc. - Trenton, NJ
NJITO Help Desk Manager 2-COTS Location:Trenton,NJ Duration:6+months Job Description : Oversees timely delivery of quality technical support to internal and external customers....
1 day ago
Zachary Piper Solutions, LLC - Jersey City, NJ
Piper Companies is looking for a Application Suupport Specialist a leading software solutions provider in the financial services space in the Jersey City area. This is a Hybrid Remote Opportunity!...
3 days ago
Eclaro International Inc. - Trenton, NJ
Help Desk Manager 2 Job Number: 22-00654 Help people live their best lives. Eclaro is looking for a Help Desk Manager 2 for our client in Trenton, NJ....
4 days ago
Moorestown, NJ
Basic understanding of HTML programming, relational databases and operating systems and intermediate software packages Responsibilities Receive software requests from Sales Administration team; verify...
5 days ago
Insight Global - Mount Laurel, NJ
Mortgage bg experience Understand ITIL and ITSM Previous experience with ServiceNow 3+ years of service desk management experience Experience working with a ticketing system Experience creating and...
Remote Work
Prudential - Newark, NJ
Science or Engineering or experience in related fields Experience with agile development methodologies....
5 days ago
Cognizant - Teaneck, NJ
We are looking for Service Desk Manager for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Job summary Delivery...
7 days ago
Tenable - Jersey City, NJ
Description Your Role: Tenable is seeking a high energy, results oriented customer advocate capable of motivating an already exceptional support team to even higher levels of customer...
7 days ago
Mvp Consulting Plus - Jersey City, NJ
MCDST, MCSA, CompTia A+, Security+, HDI-CSR / HDI TSP, ITIL Foundation, Associate's Degree in Computer Science, Computer Information Systems or other related fields is preferred....
8 days ago
Fiserv, Inc. - Short Hills, NJ
Science or relevant work experience Technical Requirements: Java / Groovy or other JVM languages SQL with JDBC and Hibernate/JPA Web development and JavaScript including frameworks such as Angular,...
11 days ago
KPMG - Montvale, NJ
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering...
11 days ago
Burlington Stores Inc - Edgewater Park, NJ
Skills and Abilities: Knowledge of retail IT hardware Knowledge of ITIL best practices (a plus) Knowledge of any of the following is a strong plus; retail, merchandising, allocation, replenishment,...
12 days ago
Somfy Systems Inc - Dayton, NJ
Company Description SOMFY is the leading global manufacturer of high quality electric motors and electronic app controls for interior window coverings and exterior solar protections. Over 270...
12 days ago
Medidata Solutions - Iselin, NJ
>www.medidata.com. Your Mission: The Technical Support team consists of technical experts who interact with clients and many Internal groups on a daily basis. The Technical Support team provides...
13 days ago

Demographic Data for New Jersey

Moving to New Jersey? Find some basic demographic data about New Jersey below.


8,791,894
231,213

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Title Synonyms

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Salary for Help Desk Manager Jobs in New Jersey

This is the average annual salary for Help Desk Manager jobs in New Jersey as reported by the BLS.

$44,173

Highest Education Level

Help Desk Managers in New Jersey offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in New Jersey
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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