Help Desk Manager Jobs in North Carolina

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 20 Jobs
NCI Information Systems - Fort Bragg, NC
Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for...
5 hours ago
HCLTechnologies - Middlesex, NC
Desktop Support Technician (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and...
17 hours ago
Prism IT Corp - Durham, NC
Location: Cary/Durham, NC Skill: Deskside Support with Mac OS support experience Rate - $24/hr 1099 or 20/hr w2 JD: Desktop imaging New machine setup, PC refreshes, and Hardware replacements...
3 days ago
Cary, NC
Deskside Support Themesoft Inc, Cary, NC 25 minutes ago Create Alert Save ToggleDropdown Create Alert Save ToggleDropdown Themesoft Inc, Dice Id : 10123197 Position Id : OOJ - 10191-9569...
3 days ago
Wells Fargo - Raleigh, NC
Platform Services and Application Support Senior Manager - Systems Operations Sr Manager Wells Fargo Raleigh, NC Full Time Apply on company site Job Details Company Overview Job Description Important...
3 days ago
Wells Fargo - Charlotte, NC
products, industry trends, regulatory changes, and industry-wide best practices Leadership skills including the ability to lead projects/initiatives with high risk and complexity A BS/BA degree or...
6 days ago
Wells Fargo - Raleigh, NC
Wells Fargo Technology is looking for a senior leader to manage a global application support team for the Data Management function within the Chief Operating Office Technology team....
7 days ago
Public Consulting Group - Raleigh, NC
Overview Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies...
7 days ago
Charlotte, NC
of 5 years of experience of: Leading a team Managing a Call Center Working in a Service Desk providing support to a complex customer base Looking for someone with previous enterprise Service Desk leadership...
8 days ago
SOS International - Fort Bragg, NC
Ability to brief senior government leadership on a routine basis of status of tickets, detect trends/patterns, and ability to continually improve customer service....
9 days ago
Umb Financial Corporation - Raleigh, NC
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
10 days ago
Mooresville Graded School District - Mooresville, NC
HELP DESK MANAGER Mooresville Graded School District ( learn more ) Mooresville, North Carolina ( map ) Looking to become a licensed teacher in North Carolina?...
16 days ago
OpenGov - Raleigh, NC
About the Application Support Specialist - Tier 2: The Application Support Specialist - Tier 2 is responsible for providing advanced product support to customers via phone, email, and the Resource Center...
16 days ago
XPO Logistics Supply Chain Corporate Services - Greensboro, NC
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work...
24 days ago
Johnston County Public Schools - Smithfield, NC
TECHNOLOGY SERVICES ASSETS AND HELP DESK MANAGER Johnston County Public Schools ( learn more ) Smithfield, North Carolina ( map ) Looking to become a licensed teacher in North Carolina?...
26 days ago

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Title Synonyms

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Salary for Help Desk Manager Jobs in North Carolina

This is the average annual salary for Help Desk Manager jobs in North Carolina as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in North Carolina offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in North Carolina
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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