Help Desk Manager Jobs in Rhode Island

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-4 of 4 Jobs
Rose International - Providence, RI
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.** Job Title: Queue Manager Location: Providence, RI 02908 Duration: 6 months Hours: 8:30AM 3:30PM...
3 days ago
Brown University - Providence, RI
In addition, the CRM Application Support Manager will be tasked with ongoing training of Divisional staff and driving adoption of these systems....
21 days ago
Umb Financial Corporation - Providence, RI
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
45+ days ago
Ocean State Jobbers - North Kingstown, RI
Application Support Manager Job Overview POSITION SUMMARY: The Application Support Manager provides business system analysis and support for multiple applications used by core operations departments...
90+ days ago

Demographic Data for Rhode Island

Moving to Rhode Island? Find some basic demographic data about Rhode Island below.


1,052,581
28,399

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

Title Synonyms

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Salary for Help Desk Manager Jobs in Rhode Island

This is the average annual salary for Help Desk Manager jobs in Rhode Island as reported by the BLS.

$36,638

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Rhode Island offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Rhode Island
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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