Help Desk Manager Jobs in Tennessee

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-11 of 11 Jobs
KPMG - Knoxville, TN
the Security Information Management System (SIMS) and FocusPoint applications; Support Deltek and SIMS custom SQL stored procedures Interact with business users to resolve incidents by developing workarounds...
1 day ago
Acadia Healthcare - Franklin, TN
Acting as a change agent to implement and manage quality improvement processes in service delivery management....
23 hours ago
KPMG - Nashville, TN
the Security Information Management System (SIMS) and FocusPoint applications; Support Deltek and SIMS custom SQL stored procedures Interact with business users to resolve incidents by developing workarounds...
2 days ago
Acadia Healthcare - Nashville, TN
Acting as a change agent to implement and manage quality improvement processes in service delivery management....
1 day ago
Raymond James Financial Incorporated - Memphis, TN
Application Support Specialist in Memphis, Tennessee Description JOB SUMMARY: Raymond James Financials IT End User Support group is currently hiring for an Application Support Specialist....
4 days ago
HCA - Nashville, TN
Support What qualifications you will need: EDUCATION Bachelors Degree - Required RELEVANT WORK EXPERIENCE 5 or more years MANAGEMENT EXPERIENCE 1 or more years Other preferred/required experience: Team Leadership...
7 days ago
Judge Group, Inc. - Charleston, TN
Location: Charleston, TN Description: Job Type : Contract 3+ Months Salary : $17-$19/HR Category : Information Technology Description Deskside Technician - JR level position that performs tasks...
7 days ago
Comtec Consultants - Memphis, TN
Working knowledge of current market technology, protocol, operating systems and standards such as Microsoft Windows OS of all versions, MS Office Suites (all versions), MS Visio, MS Project, Citrix...
11 days ago
SAIC (Science Applications Int.) - Oak Ridge, TN
Responsible for maintaining and following detailed operational procedures ensuring contract terms are met, and will continuously improve quality of service delivery and provide value added customer...
19 days ago
Umb Financial Corporation - Nashville, TN
Were excited to talk with you if: At least 3 years of experience in an application support role....
Remote Work
30+ days ago
PwC - Nashville, TN
To help us achieve this we have the PwC Professional; our global leadership development framework....
45+ days ago

Demographic Data for Tennessee

Moving to Tennessee? Find some basic demographic data about Tennessee below.


6,339,942
134,683

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Lets seeBecause when you want to...

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Tennessee

This is the average annual salary for Help Desk Manager jobs in Tennessee as reported by the BLS.

$29,665

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Tennessee offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.6%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Tennessee
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

Help Desk Manager Related Career Advice Articles

If Sitting at a Desk All Day Isn't Good Enough For You, Consider This...

Careers in exercise and sports science are increasing, learn more about these intellectually and physically stimulating careers


A Step-by-Step Guide to the Sports Interview Process

At each phase of the interview process, there are different things the hiring manager is looking for and expects. Once you know their motivation in each moment and what they want to hear, the whole process becomes more natural.


5 Ways Running Can Help You Get a Promotion

Looking for a promotion at work? maybe you should take up running. We explain.