Help Desk Manager Jobs in Texas

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 79 Jobs
Houston, TX
Deskside Support Houston, TX 12 Months Job Description: Experience providing desktop support. Windows 7 & 10 experience. Office 365 a plus Installation, configuration and maintenance of windows,...
1 day ago
Kibo Group - Austin, TX
View All Jobs Company Web Site View All Jobs Manager of Technical Support Employee Referral Tell Us Who You Are First Name Last Name E-Mail Address Please complete all 3 fields. How Do You Want to...
3 hours ago
University of North Texas - Dallas, TX
UNT Annual Security Report UNTHSC Annual Security Report UNT Dallas Annual Security Report Application Support Specialist Position Details UNT System Overview Welcome to the University of North...
2 days ago
T-Mobile - Frisco, TX
Business, MIS, Computer Science or Information Technology. In lieu of a degree, 10+ years of work experience in business and/or Information Technology environment may be considered....
1 day ago
Chenega Corporation - San Antonio, TX
Provide hardware support of end-user equipment, like installing replacement hardware or upgrading hardware....
2 hours ago
Smartsheet - Dallas, TX
Support Operations Manager In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading...
Remote Work
1 day ago
Inogen, Inc. - Dallas, TX
Install, configure, maintain, and upgrade desktop, laptop, tablet and other client hardware, operating systems, applications, and peripherals....
1 day ago
CH Guenther - San Antonio, TX
desk support function for a mid to large organization. 4+ years of experience with Windows and Microsoft Office applications 3+ years of experience in user password management and administration within...
4 days ago
San Marcos, TX
Maintain a high degree of customer service for all support queries and adhere to all service management principles....
5 days ago
Google - Austin, TX
Minimum qualifications: Bachelor's degree or equivalent practical experience 5 years of program management experience Experience in managing IT support as a service across an ecosystem of...
5 days ago
Dallas, TX
Experience- 6+ Years Desired Skills and Experience Experience in Application Support, Unix, SQL & UNIX scripting Application support and knowledge on ITIL processes Incident Management & Problem Management...
6 days ago
Dallas College - Dallas, TX
Working Title Application Support Specialist Job Title Code TAK Salary Level N04 Salary Range (Full-Time) $3,583.33 mo.+ (commensurate with education and experience) Hourly Rate (Part-Time) $20.67...
7 days ago
NTT DATA Services - Plano, TX
NTT Data is assisting our healthcare client in their recruiting efforts for this role. The primary purpose of this job is to support clients Executive Team and maintain all IT hardware and...
9 days ago
Arrive Logistics - Austin, TX
The Service Desk Manager oversees the daily operations of the Service Desk and manages a team of Service Desk Technicians that provide resolution to a high volume of frontline issues for internal...
Remote Work
10 days ago
Tyler Technologies - Plano, TX
The Software Support Specialist on the Application Support Team is responsible for providing exceptional customer service for Tyler's software products to clients. The Software Support Specialist...
10 days ago

Demographic Data for Texas

Moving to Texas? Find some basic demographic data about Texas below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs in Texas

This is the average annual salary for Help Desk Manager jobs in Texas as reported by the BLS.


Highest Education Level

Help Desk Managers in Texas offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Texas
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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