Job Summary
Years Experience
1 - 3 years
Salary
$40,000 - $45,000 Annual
Bonus/Commission
Yes
Job Description

Responsible for overseeing, directing, evaluating, and coordinating the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives.  Objectives include ensuring the success and continuous improvement of restaurant financials, employee retention and relations, guest service and satisfaction, food quality and consistency, and restaurant cleanliness and sanitation.  All objectives must be attained while ensuring Pezzo is in full compliance with all applicable federal, state, and local laws, codes, and regulations.

 

PRIMARY

General Operations:

  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
  • Ensure all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
  • Promote, work, and act in a manner consistent with the mission & corporate culture of Pezzo
  • Maintain proper Pezzo image, including cleanliness, proper uniforms, and restaurant appearance standards
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
  • Audit checklists from outside cleaning company and prior-closing shift to ensure all tasks were completed to Pezzo standards 
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times; Investigate and resolve complaints and guest issues regarding food quality, service, or accommodations
  • Perform GM open-checklists in preparation for the evening; inspections of dining room, service stations, bar area, food receiving, food preparation, food production, kitchen and restaurant equipment, bathrooms, entry-way vestibule, and storage areas
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
  • Arrange for kitchen and restaurant repairs, restaurant contracts, and other outside services (outside cleaning services, towel/linen services, waste removal, pest control, maintenance companies, etc.)
  • Perform regular table-visits to guest’s tables to ensure a positive experience, to attain guest feedback, and to further support serving staff
  • Analyze & resolve operational issues, such as theft and wastage, and establish procedures to alleviate issues

Food Safety & Planning:

  • Ensure all food and finished products are prepared and served according to Pezzo’s consistency and quality standards and in accordance to operational standards, company policies, federal/state/local laws & ordinances
  • Oversee, manage/maintain, and forecast inventories and proper receipt of (correct unit count & condition, and in accordance to Pezzo policies):  food, equipment, disposables, smallwares, and liquor; purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
  • Schedule/Oversee/participate in kitchen and dining area cleaning activities

Financial:

  • Perform various financial activities including: cash and other receipts handling, deposits, and reconciliation procedures
  • Verify receipt of orders - correct quantities & pricing.  Negotiate pricing terms to ensure receipt of competitive market-place pricing
  • Prepare all required paperwork, financial and otherwise, including forms, reports, schedules, etc. in a timely and organized manner
  • Review financial information to understand current financial performance of operations, identify/implement opportunities to improve financial positioning of Pezzo, ensure expenditures stay within budgeted limitations, and provide input to develop future financial budgets and necessary expenditures
  • Responsible for overseeing all financial functions of Pezzo (accounts payable, payroll, invoicing, reporting, etc.) are completed accurately and timely

Employee Related:

  • Conduct pre-shift meetings to communicate with & inform staff of any announcements and/or considerations for the evening (this includes daily food/promotional specials, party/catering events, marketing/advertising/promotional events, outside community events that directly impact Pezzo operations, etc.)
  • Schedule labor as required by forecasted business activity while ensuring all positions are properly staffed when and as needed & labor cost objectives are met
  • Observe and evaluate workers & work procedures for optimum quality standards and service; continually strive to develop staff in all areas of managerial & professional development by providing ongoing feedback & clearly establishing and communicating performance expectations on a timely basis
  • Administer prompt, fair, and consistent corrective action and/or necessary write-up for any and all violations of company policies, rules, and procedures
  • Forecast, recommend, and implement plans for staff improvement, development, and continuing education; includes work procedure and performance improvement recommendations
  • Ensure good safety practices of employees and guests throughout restaurant.  Ensure proper emergency & security procedures are in place & all employees are appropriately trained
  • Assign duties, responsibilities, and workstations to employees in accordance with work requirements
  • Responsible for interviewing, selecting/hiring and terminating staff, providing employee orientation and training (Pezzo mission/culture, job tasks/duties/responsibilities, company and guest professionalism and courtesies, guest experience objectives), and conducting supervisory activities
  • Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant; this includes moving fluidly throughout the operations (servers, bussers, food-runners, bartenders, bar-back’s, hosts, etc.) to ensure employees are adequately supported, on a regular basis throughout the shift.  Includes performing service tasks such as presenting bills and/or accepting payments, hosting, clearing/cleaning tables, serving food and drinks, bathroom checks, etc.
  • Partake in & prepare for all weekly managerial staff meetings

 

  • Positive/”can-do” attitude, takes initiative, self-motivated, problem-solver, results oriented
  • Leadership skills, team-oriented, and ability to develop/mentor staff
  • Excellent communication skills
  • Highly customer service oriented
  • Ability to financially manage operations; including financial analysis, budgeting/forecasting/planning, daily monetary tasks/management
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Job ID: 305253281