Help Desk Analyst Jobs in Jacksonville, FL

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 68 Jobs
Computershare - Jacksonville, FL
Good working knowledge of SQL Server, Access, JavaScript and HTML A degree in Information Systems, Computer Science, Information Technology or any other IT related field with a focus on software development...
3 days ago
Digital Technology Solutions - Jacksonville, FL
Knowledge of: operating systems and utilities; networking; memory structure; buffers and registers; testing equipment; network application interfaces; hardware and software interfacing; operational...
6 days ago
Jacksonville, FL
THE BACKGROUND THAT FITS Mandatory Skills Knowledge of: operating systems and utilities, especially Windows 10 & Mac OS; networking; memory structure; buffers and registers; testing equipment; network...
9 days ago
Excentium - Jacksonville, FL
Continuously monitor and respond to in-bound support request ticket submissions received through the ITACS Help Desk support site or hotline Establish and maintain a SAAR-N Management process to control...
12 days ago
University of North Florida - Jacksonville, FL
Desk supported products and services - Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles - Act as a mentor to other Help Desk technicians - Perform...
23 days ago
Resource Spectrum - Jacksonville, FL
Help Desk Analyst - CONTRACT - JACKSONVILLE, FL or BIRMINGHAM, ALCANDIDATE MUST LIVE IN EITHER JACKSONVILLE, FL OR BIRMINGHAM, ALPosition Summary:The Help Desk Analyst is part of the IT team that ensures...
25 days ago
Alluvion Staffing - Fleming Island, FL (16 miles from Jacksonville, FL)
Recommended Skills Technical Support Desktop Support Computer Hardware Server Supported Gaming Help Desk Support A+ Certification...
26 days ago
SNI Technology - Jacksonville, FL
SNI Technology is currently recruiting for an entry level Help Desk Technician opportunity for a great health care client here in Jacksonville, FL! This position will be a 12 month contract role...
Remote Work
27 days ago
Jacksonville, FL
Bachelor's Degree, preferably in Computer Science....
30+ days ago
Fidelity TalentSource - Jacksonville, FL
Desk Support role is a plus Experience supporting Microsoft Windows 7 & 10 Experience supporting Microsoft Office 2010 & O365 Experience supporting Apple MacOS and Apple mobile products Experience...
30+ days ago
Jacksonville, FL
Bachelor's degree in Computer Science, Computer Information Systems, Information Technology, or a related field, preferred, or equivalent training and/or experience A+ certification CompTIA+ certification...
45+ days ago
Experis - Jacksonville, FL
Estimated scope breakdown: 60% Responsible for troubleshooting first and second line audio and video issues. Providing audio and video support for live meetings. Update and maintain conference...
2 hours ago
Deloitte - Jacksonville, FL
Are you an experienced, passionate pioneer in technology? A systems professional who wants to work in a collaborative environment. As an experienced NOC Specialist, you will have the ability to...
2 days ago
VMware, Inc. - Jacksonville, FL
system Familiarity with virtualization and cloud computing Understanding of networking and routing protocols Preferred Skills Understands TCP/IP, load balancing and cloud architecture Familiarity with...
3 days ago
Jacksonville, FL
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs, and other application software programs...
6 days ago

Demographic Data for Jacksonville, FL

Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.


Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners
Areyou looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?...

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Jacksonville, FL

This is the average annual salary for Help Desk Analyst jobs in Jacksonville, FL as reported by the BLS.


Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Jacksonville, FL offer the following education background
  • Bachelor's Degree (43.1%)
  • Master's Degree (23.4%)
  • Associate's Degree (14.0%)
  • Vocational Degree or Certification (9.8%)
  • High School or GED (6.7%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Jacksonville, FL
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

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