Help Desk Analyst Jobs in Lebanon, IL

Identify and help solve technology problems. Helpdesk analysts— also called computer or technical support specialists— may either provide individualized user assistance or troubleshoot and maintain whole computer networks. Those responsible for issues affecting the larger system investigate problems such as network glitches to determine and implement solutions. They also perform regular software upkeep and test existing systems in order to minimize the number of issues that occur.

Other helpdesk analysts provide personalized technology support to internal and/or external customers. Though some may make site visits, these analysts more often work exclusively through email or telephone communication. They pay close attention to the customer’s description of the issue and ask follow-up questions to guide their diagnoses. Communication skills are particularly important for this career, as analysts must also successfully walk users through resolution processes.

Search Help Desk Analyst Jobs

1-15 of 106 Jobs
Longview International Technology Solutions - Belleville, IL (12 miles from Lebanon, IL)
Computer Science, Information Systems, Engineering, Business, Social Science or other related analytical, scientific, management or technical disciplines....
17 hours ago
Enhanced Veterans Solutions - Scott Air Force Base, IL (5 miles from Lebanon, IL)
Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and experience in supporting a help desk....
1 day ago
Obsidian Solutions Group - Saint Louis, MO (19 miles from Lebanon, IL)
Help Desk Support Specialist- St. Louis Job Details Level Experienced Job Location St. Louis - St....
1 day ago
Anthem Blue Cross - Saint Louis, MO (19 miles from Lebanon, IL)
SHIFT: Day Job SCHEDULE: Full-time Your Talent. Our Vision. At Anthem, Inc., its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater...
2 days ago
Longview International Technology Solutions - Belleville, IL (12 miles from Lebanon, IL)
Specialized experience includes knowledge of PC operating systems (such as DOS, Windows, etc.) as well as networking and mail standards. 1 year experience supporting a help desk High School Diploma...
13 hours ago
Programming Resources Inc - Saint Louis, MO (19 miles from Lebanon, IL)
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software....
17 hours ago
Maximus - Saint Louis, MO (19 miles from Lebanon, IL)
Job Introduction----------------Maximus is currently looking for Technician1- Help Desk The position is responsible for normal escalations of unscripted issues, trouble shooting issues with...
Remote Work
6 days ago
Saint Louis, MO (19 miles from Lebanon, IL)
Works on site specific department projects and/or sub-projects Qualifications: 1-3 years PC/LAN experience General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge...
8 days ago
Metropolitan St. Louis Sewer District - Saint Louis, MO (19 miles from Lebanon, IL)
The Service Desk Supervisor is a full-time position that will work closely with IT Technical Services Group(s), IT Business Technology Group(s) and End-Users. In this position you will provide...
8 days ago
TKC Holdings, Inc - Saint Louis, MO (19 miles from Lebanon, IL)
About This Position The IT Support Help Desk Analyst serves as the first point of contact for employees seeking IT assistance....
12 days ago
Northrop Grumman - O Fallon, IL (3 miles from Lebanon, IL)
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and...
14 days ago
Gadellnet - Saint Louis, MO (19 miles from Lebanon, IL)
As one of the fastest-growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of businesses to leverage technology to drive phenomenal business results. We...
16 days ago
DataServ - Saint Louis, MO (19 miles from Lebanon, IL)
The Client Success Representative is Tier 1 software technical support for clients in resolving their support issues. This position is responsible for providing technical support to clients via...
18 days ago
Drury Hotels - Saint Louis, MO (19 miles from Lebanon, IL)
Property Location: 13075 Manchester Rd - St. Louis, Missouri 63131 YOU BELONG AT DRURY HOTELS. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you...
21 days ago
Maximus - Saint Louis, MO (19 miles from Lebanon, IL)
Job Introduction Maximus is currently looking for Technician1- Help Desk The position is responsible for normal escalations of unscripted issues, trouble shooting issues with navigating system,...
Remote Work
21 days ago

Demographic Data for Lebanon, IL

Moving to Lebanon, IL? Find some basic demographic data about Lebanon, IL below.


6,089
120
Medium/Sm

Help Desk Analyst Online Courses and Training Opportunities

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Analyst Jobs in Lebanon, IL

This is the average annual salary for Help Desk Analyst jobs in Lebanon, IL as reported by the BLS.

$40,160

Top Hiring Companies

Top hiring companies in your area for Help Desk Analyst positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Lebanon, IL offer the following education background
  • Bachelor's Degree (43.1%)
  • Master's Degree (23.4%)
  • Associate's Degree (14.0%)
  • Vocational Degree or Certification (9.8%)
  • High School or GED (6.7%)
  • Doctorate Degree (1.7%)
  • Some College (1.0%)
  • Some High School (0.3%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Lebanon, IL
  • 2-4 years (36.5%)
  • Less than 1 year (25.1%)
  • 1-2 years (23.2%)
  • 4-6 years (10.7%)
  • None (3.2%)
  • 6-8 years (0.8%)
  • 10+ years (0.6%)

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