Help Desk Manager Jobs in Lafayette, CA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-13 of 13 Jobs
AppLab Systems Inc - San Ramon, CA (10 miles from Lafayette, CA)
Application Support specialist. San Ramon, CA ( Day 1 Onsite) Long term Contract Skill Set required Knowledge in Dockers, Jenkins, automate deployment. Gitlab....
23 hours ago
Gap Inc. - San Francisco, CA (18 miles from Lafayette, CA)
About Gap Inc. Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of...
4 days ago
Self-Help Services Corp. - Vallejo, CA (22 miles from Lafayette, CA)
Under the direction of the IT/IS managers, Help Desk Support Supervisor manages the Help Desk Group....
8 days ago
Chinese Hospital - San Francisco, CA (18 miles from Lafayette, CA)
Date posted: Wednesday, October 6, 2021 File: Lead HelpDesk.pdf Organization: Chinese Hospital Job description: Please See Attached Job Description Location: 845 Jackson St Region: San Francisco...
13 days ago
Centene Corporation - San Rafael, CA (22 miles from Lafayette, CA)
Bachelor's degree in Computer Science, MIS or related field preferred. 5+ years of technical support experience....
21 days ago
Accenture Contractor Jobs - Walnut Creek, CA (2 miles from Lafayette, CA)
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
30+ days ago
Accenture Contractor Jobs - San Francisco, CA (18 miles from Lafayette, CA)
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
30+ days ago
Emeryville, CA (10 miles from Lafayette, CA)
Job Information Belcan Deskside Support Internship in Emeryville, California Deskside Support Internship Job Number: 316995 Category: Help Desk / Support Description: A Deskside Support Intern job in...
45+ days ago
The Kemtah Group - Emeryville, CA (10 miles from Lafayette, CA)
Working knowledge of network and PC operating systems. Working knowledge of TCP\IP. Hardware & Software troubleshooting experience required....
45+ days ago
The Kemtah Group - Emeryville, CA (10 miles from Lafayette, CA)
A Deskside Support Intern job in Emeryville, CA is currently available through Belcan at one of our key pharmaceutical clients. To be considered for this role, you will be a recent grad with an...
45+ days ago
Centene - San Rafael, CA (22 miles from Lafayette, CA)
Bachelor's degree in Computer Science, MIS or related field preferred. • 5+ years of technical support experience. • Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience...
45+ days ago
Pleasanton, CA (21 miles from Lafayette, CA)
Requirements: Must have 10 years of IT experience with minimum 5 years of experience as Service Delivery Manager Must have managed medium to large team size Ability to work as team player, comfortable...
60+ days ago
Walnut Creek, CA (2 miles from Lafayette, CA)
Insures customer satisfaction throughout the service delivery transaction. Specific Manufacturers certifications as required. i.e....
60+ days ago

Demographic Data for Lafayette, CA

Moving to Lafayette, CA? Find some basic demographic data about Lafayette, CA below.


26,864
1,073
Medium

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

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Salary for Help Desk Manager Jobs in Lafayette, CA

This is the average annual salary for Help Desk Manager jobs in Lafayette, CA as reported by the BLS.

$48,563

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Lafayette, CA offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Lafayette, CA
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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