Help Desk Manager Jobs in Oakland, CA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 15 Jobs
Key Solutions Incorporated - Fremont, CA (19 miles from Oakland, CA)
We are looking for someone to build and lead our Research Compliance Application Support team....
20 hours ago
Applab Systems Inc - San Ramon, CA (11 miles from Oakland, CA)
Jenkins, Java, NodeJs, Dockers, Gitlab Contract Corp-To-Corp, Contract Independent, Contract W2 $DOP Work from home available Job Description Application Support specialist....
Remote Work
4 days ago
Gap Inc. - San Francisco, CA (11 miles from Oakland, CA)
About Gap Inc. Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of...
7 days ago
Facebook - Menlo Park, CA (22 miles from Oakland, CA)
Science or equivalent degree or experience EOE Facebook is proud to be an Equal Opportunity and Affirmative Action employer....
14 days ago
Chinese Hospital - San Francisco, CA (11 miles from Oakland, CA)
Date posted: Wednesday, October 6, 2021 File: Lead HelpDesk.pdf Organization: Chinese Hospital Job description: Please See Attached Job Description Location: 845 Jackson St Region: San Francisco...
16 days ago
Centene Corporation - San Rafael, CA (20 miles from Oakland, CA)
Bachelor's degree in Computer Science, MIS or related field preferred. 5+ years of technical support experience....
24 days ago
Accenture Contractor Jobs - Walnut Creek, CA (10 miles from Oakland, CA)
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
45+ days ago
Accenture Contractor Jobs - San Francisco, CA (11 miles from Oakland, CA)
help your team with business development and sales efforts stay in the know on leading industry trends and oracle features to give your clients the best solutions for their needs the oracle cloud application...
45+ days ago
Emeryville, CA (5 miles from Oakland, CA)
Job Information Belcan Deskside Support Internship in Emeryville, California Deskside Support Internship Job Number: 316995 Category: Help Desk / Support Description: A Deskside Support Intern job in...
45+ days ago
The Kemtah Group - Emeryville, CA (5 miles from Oakland, CA)
Working knowledge of network and PC operating systems. Working knowledge of TCP\IP. Hardware & Software troubleshooting experience required....
45+ days ago
The Kemtah Group - Emeryville, CA (5 miles from Oakland, CA)
A Deskside Support Intern job in Emeryville, CA is currently available through Belcan at one of our key pharmaceutical clients. To be considered for this role, you will be a recent grad with an...
45+ days ago
Centene - San Rafael, CA (20 miles from Oakland, CA)
Bachelor's degree in Computer Science, MIS or related field preferred. • 5+ years of technical support experience. • Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience...
60+ days ago
Pleasanton, CA (21 miles from Oakland, CA)
Requirements: Must have 10 years of IT experience with minimum 5 years of experience as Service Delivery Manager Must have managed medium to large team size Ability to work as team player, comfortable...
60+ days ago
Walnut Creek, CA (10 miles from Oakland, CA)
Insures customer satisfaction throughout the service delivery transaction. Specific Manufacturers certifications as required. i.e....
60+ days ago
Revolution Medicines - Redwood City, CA (21 miles from Oakland, CA)
Microsoft Active Directory and Office365 technologies. Windows and Mac endpoint management. Zendesk ticketing system is highly preferred....
60+ days ago

Demographic Data for Oakland, CA

Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.


381,459
9,511
Large

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

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IT Help Desk Professional
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Title Synonyms

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Salary for Help Desk Manager Jobs in Oakland, CA

This is the average annual salary for Help Desk Manager jobs in Oakland, CA as reported by the BLS.

$48,563

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Oakland, CA offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Oakland, CA
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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