Help Desk Manager Jobs in Colorado Springs, CO

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-4 of 4 Jobs
Leidos - Colorado Springs, CO
This position will report directly to the Service Delivery Operations Manager. What will you do in this role?...
15 days ago
Leidos - Colorado Springs, CO
This position will report directly to the Service Delivery Operations Manager. What will you do in this role?...
15 days ago
Danaher - Colorado Springs, CO
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better-faster, simpler,...
Remote Work
25 days ago
Sentinel Technologies Inc - Woodland Park, CO (17 miles from Colorado Springs, CO)
Responsibilities Sentinel Technologies is looking to add an onsite Supervisor for our onsite desktop support team at our client site in Woodland Park, CO. In this role you would need to have...
45+ days ago

Demographic Data for Colorado Springs, CO

Moving to Colorado Springs, CO? Find some basic demographic data about Colorado Springs, CO below.


525,713
15,166
Large

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

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Salary for Help Desk Manager Jobs in Colorado Springs, CO

This is the average annual salary for Help Desk Manager jobs in Colorado Springs, CO as reported by the BLS.

$38,938

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Colorado Springs, CO offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Colorado Springs, CO
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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