Help Desk Manager Jobs in Lebanon, IL

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-7 of 7 Jobs
Saint Louis, MO (19 miles from Lebanon, IL)
$10 per hour Job Description Hey This is Asif Mohammed - Technical Recruiter from Collabera Inc; I'm trying to reach you regarding an job opportunity with one of our esteemed client. Could you...
26 days ago
Levi Ray Shoup - Saint Louis, MO (19 miles from Lebanon, IL)
Who We Are ( History Company Overview ( Leadership A Message from Our CEO ( What We Believe Our Mission ( LRS Philosophy & Values Community Involvement ( Wilkerson Divisions ( Careers Our Culture...
29 days ago
Bank of America Corporation - Saint Louis, MO (19 miles from Lebanon, IL)
Job Description: This role entails: producing and delivering Executive Stability & Performance Trend Reporting; Ability to perform analysis to identify and quantify instability sources while...
30+ days ago
Collabera - Saint Louis, MO (19 miles from Lebanon, IL)
Title : : Application Support Specialist Duration : 12 Months with possible extension (Long term) Location : : St Louis, MO or Charlotte, NC (Hybrid module) Must Have: Java Application Support –...
30+ days ago
Saint Louis, MO (19 miles from Lebanon, IL)
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e Windows 7/10, MS Office, Outlook, etc....
30+ days ago
Levi, Ray & Shoup, Inc. - Saint Louis, MO (19 miles from Lebanon, IL)
LRS Consulting Services is seeking a Sr. Application Support Specialist for a long term contract opportunity with our client in St. Louis, MO! As a front-line responder in a constantly changing...
30+ days ago
Bunzl Distribution - Saint Louis, MO (19 miles from Lebanon, IL)
Responsible for post technical maintenance and software installations as well as assisting with QA and UAT as needed Requirement: High School diploma or equivalent, Bachelor's degree in Computer Science...
Remote Work
60+ days ago

Demographic Data for Lebanon, IL

Moving to Lebanon, IL? Find some basic demographic data about Lebanon, IL below.


Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

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IT Help Desk Professional
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Salary for Help Desk Manager Jobs in Lebanon, IL

This is the average annual salary for Help Desk Manager jobs in Lebanon, IL as reported by the BLS.


Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Highest Education Level

Help Desk Managers in Lebanon, IL offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Lebanon, IL
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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