Help Desk Manager Jobs in West Newton, MA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-15 of 35 Jobs
TalentBurst - Boston, MA (8 miles from West Newton, MA)
Excellent technical knowledge of network and PC hardware, including Microsoft Windows Server, Microsoft Office Suite, Windows Desktop Operating Systems & PC hardware configuration skills....
1 day ago
Kforce Technology - Concord, MA (10 miles from West Newton, MA)
Kforce has a client in Concord, MA that is seeking a Senior Help Desk Support....
1 day ago
FUJIFILM Diosynth Biotechnologies - Lexington, MA (7 miles from West Newton, MA)
BS/BA Degree in Computer Science, or Radiologic technologist, or comparable clinical experience in Imaging Informatics role....
2 days ago
Signature Consultants - Boston, MA (8 miles from West Newton, MA)
Job Summary: Signature Consultants is seeking a Help Desk Manager for an opportunity with a client located in Boston, MA. Our client is looking to add a Help Desk Manager to their growing team....
12 hours ago
Boston, MA (8 miles from West Newton, MA)
Education and Certifications: Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience....
6 hours ago
Siemens Corporation - Boston, MA (8 miles from West Newton, MA)
Required Qualifications Qualified candidates must have a degree in Computer Science or equivalenteducation and/or experience....
3 days ago
Lehigh Technical - Boston, MA (8 miles from West Newton, MA)
System Mac/Apple support and experience helpful Ability to physically perform general office requirements including equipment removal and installation in many diverse office environments Valid driver's...
5 days ago
Cambridge, MA (5 miles from West Newton, MA)
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5 days ago
Andor Technology Ltd. - Concord, MA (10 miles from West Newton, MA)
technical and application support....
6 days ago
Iron Systems Incorporated - Boston, MA (8 miles from West Newton, MA)
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
7 days ago
Radius Health, Inc. - Boston, MA (8 miles from West Newton, MA)
Guide and define Tier1 application support for continuous improvement....
9 days ago
eXcell - Southborough, MA (14 miles from West Newton, MA)
Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation Network Physical Support and Assistance "Hands and eyes support as requested to perform...
9 days ago
Milford, MA (20 miles from West Newton, MA)
Deskside Support Technician eXcell, a division of CompuCom Systems, Inc., Milford, MA 2 hours ago Contract W2, Contract Independent, 3+ mos BASED ON EXPERIENCE At e X cell, we set you up for job...
15 days ago
Cambridge, MA (5 miles from West Newton, MA)
support documents including SOPs, technical configurations, design and validation documents Ability to work with all levels of staff within and outside of IT and outside the organization Ability to...
20 days ago
Iron Systems Incorporated - Lexington, MA (7 miles from West Newton, MA)
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
22 days ago

Demographic Data for West Newton, MA

Moving to West Newton, MA? Find some basic demographic data about West Newton, MA below.


11,710
320
Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

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Salary for Help Desk Manager Jobs in West Newton, MA

This is the average annual salary for Help Desk Manager jobs in West Newton, MA as reported by the BLS.

$39,155

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in West Newton, MA offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in West Newton, MA
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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