Help Desk Manager Jobs in Erwin, NC

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-2 of 2 Jobs
SOS International - Fort Bragg, NC (18 miles from Erwin, NC)
Qualifications Bachelor's degree in a related field (IT, Computer Sciences, etc.), or the equivalent years of relevant experience Seven (7) plus years of relevant experience as a Service/Help Desk Manager...
45+ days ago
SOS International - Fort Bragg, NC (18 miles from Erwin, NC)
Overview ***This position is contingent upon contract award*** SOS International LLC (SOSi) is seeking an experienced Enterprise Service Desk Manager to support our U.S. government customer. This...
60+ days ago

Demographic Data for Erwin, NC

Moving to Erwin, NC? Find some basic demographic data about Erwin, NC below.


6,751
88
Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this programaims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Manager practice exams
Are you willing to pass the HDI Help Desk Manager exam? Do you need practice material to ensure success in first attempt? Well you have come at the right place. We have all the stuff you need for...

Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

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Salary for Help Desk Manager Jobs in Erwin, NC

This is the average annual salary for Help Desk Manager jobs in Erwin, NC as reported by the BLS.

$31,565

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Erwin, NC offer the following education background
  • Bachelor's Degree (41.2%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational Degree or Certification (13.5%)
  • High School or GED (7.5%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Erwin, NC
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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